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PTR/rDNS request

opelfruitcase
Newbie
Posts: 4
Registered: ‎26-07-2023

PTR/rDNS request

Hello all, new customer here, and ill admit that so far, PN have been a breath of fresh air compared with my previous provider.

Ive got myself a static IP set up, and will be using it for outbound email. To ensure its done right, I'll want to set up reverse DNS. I understand a former staffer used to deal with these requests on here, is there any non-phone channel I can use for contacting PN's network team to get this setup?

Thanks

6 REPLIES 6
jab1
Legend
Posts: 19,228
Thanks: 6,316
Fixes: 290
Registered: ‎24-02-2012

Re: PTR/rDNS request

One of the Help Team will pick this up in due course and help.

John
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: PTR/rDNS request

Hey there @opelfruitcase how are you doing? Glad to hear you are liking it Smiley Can you reply back to https://www.plus.net/wizard/?p=view_question&id=235736875 and I will sort it out for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
opelfruitcase
Newbie
Posts: 4
Registered: ‎26-07-2023

Re: PTR/rDNS request

Have replied with the ticket you raised.
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: PTR/rDNS request

Just to check did you reply to the actual email or the ticket?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
opelfruitcase
Newbie
Posts: 4
Registered: ‎26-07-2023

Re: PTR/rDNS request

I replied to the email, but can see that's not gone onto the ticket so have now responded within the ticket.

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: PTR/rDNS request

Thanks for that @opelfruitcase 

I've raised the task on Will's behalf as he's not in today and as soon as that's been done we'll let you know

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team