cancel
Showing results for 
Search instead for 
Did you mean: 

Moving from Plusnet to EE

FIXED
jab1
The Full Monty
Posts: 24,841
Thanks: 8,881
Fixes: 378
Registered: ‎24-02-2012

Re: Moving from Plusnet to EE

Fair enough @mwwagain .Still wondering why WLR is still available for @handfordjeffes , though.

John
MisterW
Superuser
Superuser
Posts: 19,927
Thanks: 8,903
Fixes: 577
Registered: ‎30-07-2007

Re: Moving from Plusnet to EE

@jab1 I'd seen that but I just assumed it was a typo and there's an 'un' missing from 'available' 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 24,841
Thanks: 8,881
Fixes: 378
Registered: ‎24-02-2012

Re: Moving from Plusnet to EE

Possible, I suppose, @MisterW , but... - we are talking about Openreach/BT here. As we haven't seem the matrix, we are a little hampered.

John
handfordjeffes
Grafter
Posts: 38
Thanks: 4
Registered: ‎06-12-2016

Re: Moving from Plusnet to EE

just checked openreach

Check your results below

 

We're planning to build in this area

Full Fibre Broadband

 
Up to
1600* Mbps
download speed
 

Up to

115* Mbps

upload speed

 
 
This is a full-fibre connection

Available to order now

Copper Broadband

 
Up to
21* Mbps
download speed
 

Up to

1* Mbps

upload speed

 

So according to them there is no fibre yet although the rest of the village the other side of the exchange has it?

And we know fibre was laid in our road years ago and there is a small cover outside each house with a connection under it.

RobPN
Seasoned Hero
Posts: 5,540
Thanks: 3,009
Fixes: 14
Registered: ‎17-05-2013

Re: Moving from Plusnet to EE


@jab1 wrote:

Fair enough @mwwagain .Still wondering why WLR is still available for @handfordjeffes , though.


 


@MisterW wrote:

@jab1 I'd seen that but I just assumed it was a typo and there's an 'un' missing from 'available' 


 

@jab1  @MisterW 

Having just checked all the addresses at the postcode GL2 7AF given in Post #34 above, there is a single address which shows 

 

Copy/paste;

 

FTTP is not available.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is not restricted at the exchange

 

etc.

Edit: All addresses show FTTP not available

 

bmc
Seasoned Hero
Posts: 5,768
Thanks: 2,128
Fixes: 114
Registered: ‎28-02-2017

Re: Moving from Plusnet to EE

@handfordjeffes 

Couple of things.

 

Are you sure PN have migrated your websites to Greeby along with your email? Just double checking as you'll lose them when you move if they haven't.

 

It's never a good idea to post addresses on the forum but it did let me have a look at the Checker results myself. It's clear that although Full Fibre is coming all that's currently available to you is WBC SOADSL - this is the digital equivilant of ADSL. As previously stated neither PN or EE offer this product which is why you've been passed to BT (who probably had no choice but to offer WBC SOADSL as the parent company of OR).

 

I think the only thing left is why you might lose your phone number. Perhaps someone more knowledgeable than me can offer an explanation.

 

I would ask BT that if you do lose the number is it avalable to port to a VOIP provider. If it is, then have a think about this. You should be able to get internet from BT without their Digital Voice service but once again others might confirm.

 

Brian

MisterW
Superuser
Superuser
Posts: 19,927
Thanks: 8,903
Fixes: 577
Registered: ‎30-07-2007

Re: Moving from Plusnet to EE

Are you sure PN have migrated your websites to Greeby along with your email? Just double checking as you'll lose them when you move if they haven't.

I didn't think that any accounts with webspace had been migrated yet. AFAIK the first tranche starts 6th Sep...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bmc
Seasoned Hero
Posts: 5,768
Thanks: 2,128
Fixes: 114
Registered: ‎28-02-2017

Re: Moving from Plusnet to EE

@MisterW 

I wondered about that which is why I asked.

 

However I have a very old (simple) webpage which I can still access yet I've been migrated - a couple of months back.

 

Brian

handfordjeffes
Grafter
Posts: 38
Thanks: 4
Registered: ‎06-12-2016

Re: Moving from Plusnet to EE

Yeah all my websites and emails are now handled by Greenby due to the number I'm paying £60pa. PN used to sent me emails to say I was over my 25mb limit for my websites and I had to say I'm with Greenby now and after a lot of toing and froing they agreed I had in fact had moved and that their system was automatically sending out threating emails!

Gigaclear keeps dropping invites to have full fibre 900 Mbps, for only £29/month.

We will still be copper and they said it will just be a switch over at the exchange and the rep couldn't guess why it said at the end we'd get a new number, seeing as that was one of my first question and she said we'd retain our original number.