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Migrate static IP to new service

mikechilli
Newbie
Posts: 1
Registered: ‎16-02-2023

Migrate static IP to new service

Hello!

I have just migrated from a Plusnet FTTC connection to a Plusnet Full Fibre connection and I had a static IP on the former - is there a way I can migrate the fact I have a static IP to the new connection (I am assuming it would be a new static IP which I have no issue with) or will this have automatically happened?

I keep forgetting to think about this when I am at home during support line opening hours so posting this to see if I can get an answer whilst I am at work and can make a call!

 

Thanks!

4 REPLIES 4
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,036
Fixes: 60
Registered: ‎02-03-2016

Re: Migrate static IP to new service

It should have happened automatically.

eta: Welcome to the forum!

MisterW
Superuser
Superuser
Posts: 16,229
Thanks: 6,208
Fixes: 447
Registered: ‎30-07-2007

Re: Migrate static IP to new service

Assuming you have upgraded the exiisting account rather than start a new one, then the the static IP. should remain the same

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 12,387
Thanks: 5,562
Fixes: 430
Registered: ‎30-06-2016

Re: Migrate static IP to new service


Moderator’s Note

This topic has been moved from Broadband to Everything Else 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Migrate static IP to new service

Hiya @mikechilli 

 

Cheers for getting in touch, I appreciate it. 

 

I can confirm that it has followed over with the new product Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team