How Long Does It Take?

[#1]

At least you now know that your connection is all the way to the exchange (which is probably not the same one as where you landline/part fibre connection goes to)

[#2]

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@DerekW wrote:

Sad times, no full fibre for me today ☹️

The engineer was not getting a light signal so called on an "expert" who came out and did some tests who conformed all had been done correctly my end.

He stuck some "light pulsator thingy" onto the ONT end and they both went off somewhere to do some checks.

Long and short of it is that there is some kind of issue at the exchange end that needs sorting.

They said they would report this back but could not give a time scale as to when the problems would be fixed.

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Sorry about that, @DerekW , but these things do happen sometimes. The good news is that (1) they've identified the issue, and (2) it sounds as though it is in hand.

[#3]

They also said that other properties just round the corner from me had the exact same issue.

They said the light on the ONT will just turn green one the issue has been rectified.

Thing is how long do I wait before grumbling? 1 day? 2 days?

[#4]

@DerekW I honestly don't know the answer to that, but if it is affecting other properties, it may get sorted quicker than if it was just you. There is obviously a local network issue somewhere.

[#5]

Just this second got an email from PlusNet along the lines of...


"We just wanted to let you know there has been a delay in processing your order (Really?, I didn't know that 🙄)

Our engineers need to carry out some external work before the service can be set up.

We will be back in touch on the 14th"


This is really starting to annoy me now

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[#6]

PlusNet have now sent me a text message twice in as many days letting me know my order has been "Delayed"

I am well aware it is "delayed" all they are doing by sending out these messages every day is to annoy me even more.

Still have a red light on the ONT despite the engineers saying on Monday it should be sorted in a couple of days

[#7]

Helpful - not, @DerekW 

[#8]

despite the engineers saying on Monday it should be sorted in a couple of days

Ah! those will be Openreach days! Any resemblance to normal days is purely coincidental😁

Sorry couldn't resist, I'll get my coat now...

[#9]

I would say there is light at the end of the tunnel.... but that's just it... there isn't

[#10]

Well another day has passed and still no fibre, this is becoming a bit of a farce now.

Can a member of the PlusNet team look into this for me please and chase things up?

I was told by the "expert" engineer on Monday that there was an issue at the the exchange and that the ONT should spring to life in a 1 to 2 days time.

I feel a complaint coming on.

[#11]

Morning @DerekW 

Thanks for making us aware. 

To help you get this looked into and chased up, I've sent you a private message for some details. 

Speak to you soon. 

Leanne. 

[#12]

@Leanne_T 

Thank you so much for picking this up so quickly Leanne, it is appreciated.

I have responded to your PM

[#13]

You're very welcome @DerekW 

I have replied to your private message

Leanne.

[#14]

Another day and another message from PlusNet letting me know there is a delay with my order. 🙄

Please, I know there is a delay with my order and I do not need you to remind me of this every single day.

What I require of you is the fix the issue

[#15]

Dream on, @DerekW - PN, as a BT company, will not/cannot rock the boat.

You could always contact Clive Selby and get the DSO on the case.