Help needed using Cute FTP on the new CGI platform

[#1]

I can access the new platform with no trouble using the new control panel  and see my files there, but I have used Cute FTP for a long while now and want to continue using it.
However when I set up Cute FTP to access the new CGI I can get it to connect Ok but it then hangs when it tries to load the /public directory where all my guest book and forum files are located.
I have tried all manner of things in the "Remote directory" setup box but nothing seems to make it continue past trying to load the directory files.
Any ideas?

[#2]

On my FTP client software I had to set the data connection type to use Passive (PASV) mode.  If set to Active it just hung.

[#3]

Thanks for the suggestion but it doesn't make any difference with me.
Cute FTP is connecting and tells me that the current directory is /public Then it says retrieving files but doesn't get any further until after a long wait it comes up the fact that its failed.
It used to work just fine on the old platform so what has been changed?

[#4]

Seems to work OK for me John using passive mode:

Have you tried another client? Filezilla or something like that. Could be a problem specific to your account. If it looks like it is, then raise a support ticket and I'll take a look. I may need to reset your FTP password though in order to test it.

[#5]

Thanks Bob
Just tried Filezilla and that does work with no problem so it looks as though there is some issue with my CuteFTP installation.
It is a very early version so it looks as though I will have to use Filezilla for the moment until I can sort out why Cute FTP won't play ball

[#6]

Ok all sorted. 
Even though I had selected PASV in the settings it made no difference. I then spotted a tick box for firewall on the same section  and ticked that to see what happened.
Bingo! it now works fine and all my files in the /public directory now appear.
Thanks to all who offered help