Fairly confused

[#1]

I am sorry for not getting back before now. I have some totally unrelated hassle keeping me busy, so this will just be a quickie.
Thank you for the comments @jab1, the old router is an elderly Plusnet Technicolour. I took a quick look at the email threads which mostly seem to refer to a slightly different error message, but it can still wait until after 'fibre-day' which should be Wednesday. Fingers crossed!

[#2]

@gardent The Technicolor (582N?) would not work with FTTP as it is only  ADSL capable. However, if you have the HUB2,  you can substitute that now.

I would be interested to see where it says it only works with FTTP, as that is totally incorrect.

[#3]

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@gardent wrote:

I thought we might be able to change to the new router in advance of the fibre fitting, but the instructions imply it only works with an ONT so we haven't done that.

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As @jab1  writes, the Hub 2 works with both ADSL/FTTC services and Full Fibre. 

The difference is in the cables that are provided with the hub. A Full Fibre Hub 2 should come with two Ethernet cables, one with red connectors, the other yellow. These are only colour coded to make the instructions simple, They are both identical and standard Cat 5e flexible cables. The other version of Hub 2 includes a DSL cable and a single yellow ended Ethernet cable.

If you look at the back of the Hub 2 you will see two input sockets, one labelled DSL the other WAN. If you plug the DSL cable currently plugged into your old hub into the Hub 2 DSL socket it will get you on line. When Full Fibre arrives you simply remove the DSL cable and connect the red ended WAN cable between the new ONT and Hub WAN socket.

N.B. If the Hub 2 did not come with the WAN cable you can use any CAT 5e Ethernet cable. This can, if you want to site the Hub elsewhere, be up to 100m long.

[#4]

Can someone please advise what happen to my post from this thread.

Nobody told me there was a problem with it, yet it seems to have been hidden

I am still subscribed to it which I did not do but was automatic when I made my post.

If there is a moderator who would like to explain (own up) I would appreciate it as now I am the person who is fairly confused!

[#5]

@reful When did you make the post? The chances are it got caught by the automatic spam filter for some reason - no doubt it will get released when one of the mods does a check.

[#6]

@reful 

No conspiracy by Moderators, it was simply caught by the automatic spam filter. I have now released it.

[#7]

@reful 

In fact my advice would be to move your number first so that your number does not get lost in the BB migration by some staff or website error, it is  your number and you have full rights to it.

That is really bad advice! Moving the number first will cease the existing broadband service and close the Plusnet account.

[#8]

"

That is really bad advice! Moving the number first will cease the existing broadband service and close the Plusnet

Add tags

Thanks for that input, the feedback I have seen is that people have lost their number when they sign up for an alternative service but do not ask for a Landline (because they do not want the outrageous fees for Landlines and they do not want to be locked into those fees for 2 years). 

If you are going to leave BT anyway, then it makes sense to me to protect what you care about, the number.

If the BB is ended then you just take out the offer on MSE for the deal that suits and they can treat it as a new premises.

I had three neighbours who had no broadband, they were in a social housing block on the estate, I told about social tariff and two of them ordered it at the same time.  One had previously been with Sky but ended contract some years ago, the other had a contract with another ISP on Fibre.  The latter had almost immediate install, no visit needed, the Sky customer needed a visit and had to wait 13 days.

So in these circumstances, given the choice of having no broadband for several weeks (which sounds likely for OP if they are rural anyway) but keeping the number, I would choose the latter if I cared about the number.

If you have a better way of separating the number without entering into a contract then I would be interested to hear it.  When I had VoIP I found it very easy to move numbers to different companies. I would imagine that their is an OFCOM rule on this that specifies how numbers may be moved without affecting the broadband.

For example some people might cancel a digital voice service without ending their Broadband.  I stand by my advice, get number moved first.

[#9]

That is really bad advice! Moving the number first will cease the existing broadband service and close the Plusnet

[#10]

@reful If the number is already with a VOIP provider, you can move it whenever you like. However, if it is still in the Openreach network, then, as @MisterW  says, moving it first will terminate both phone and broadband, as they are linked.

[#11]

If you have a better way of separating the number without entering into a contract 

without entering a contract, No.

You need to unlink the landlines from the broadband by changing  to a broadband only contract such as SoGea or FTtp. That would start a new contract but puts the number into quarantine and you them have 30 days to port the number to z void provider

[#12]

to z void provider

that should read 'a voip provider'

[#13]

@Baldrick1
Thank you for the explanation. However as installation time was catching up with us we did not try fitting the Hub2 downstairs for existing use and left it on a shelf upstairs where it should be in future.
@reful
I have now read your original comments also, but a lot was not really relevant to our situation. Thanks anyway. I certainly won't be following the advice in your last paragraph since I hate using the mobile for anything other than texts and photographs.

@bmc said 'let us know how the install goes'
We have been kept well supplied with emails, phone calls and landline 'texts' from Openreach but on Tuesday the script changed to say the engineer would contact us 'the day before' the installation. (changed from 'before') They didn't. However they rang this morning to ask if they could do it morning instead of afternoon as they had had a cancellation. Okay. The contractor was perfectly nice and helpful but could only do the work on the house. Why? Because the nearest pole is a shared services pole (which Openreach must have known perfectly well but presumably had not told the contractors) which needs a special insulated ladder which he hadn't got. So we now have an ONT, with it's lights on, connected to a router upstairs and a cable down the outside wall to a little grey box (sufficiently above ground to be well clear of wheelbarrows) and there it stops. He did say he would come back later if someone else in the area could bring one of the special ladders, but otherwise it would be rescheduled. Unfortunately we are not completely pleased with him, because when clearing up he(accidentally I hope) took away one of the new ethernet cables that came with the Hub2. It was fairly short and we have others, but it would still have been useful.
We have already had a polite email from Openreach apologising for not being able to finish the job and they will be back in touch 'in the next few days'.
So the story continues...

[#14]

@gardent Sorry to hear that OR let you down - as you say, they would have known it was a shared pole, and should have esured whoever was doing the work was suitably equipped.