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FTP access error

kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

FTP access error

Hi,

I'm getting a 530 Login incorrect error when I try to connect to FTP. I'm using ftp.plus.net with my main user name and password.

 

Is anyone able to have a look for me please, or is there any web file access I can use instead? It used to work fine but I haven't tried for a long time.

17 REPLIES 17
kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

Re: FTP access error

Hi, is anyone from Plusnet able to help with this please? I did ask the support team on Twitter but they told me it needed to be raised here instead!

Surely I don't need to phone up just to get ftp access to my files?

Champnet
Aspiring Hero
Posts: 2,541
Thanks: 947
Fixes: 11
Registered: ‎25-07-2007

Re: FTP access error

Your are just using your username ?  I.E fsmith not fsmith@plus.net or other.

kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

Re: FTP access error

Yep, just using my username. I still have all the settings stored in an ftp application from ages ago. The only change since then is my password.

 

Looks like there have been similar issues raised on here in the past and someone from PN had to fix.

Champnet
Aspiring Hero
Posts: 2,541
Thanks: 947
Fixes: 11
Registered: ‎25-07-2007

Re: FTP access error

If using a windows machine try :

At C:\ prompt type ftp

ftp> enter "open ftp.plus.net"

user enter "your username"

password: enter "your password"

This should make a connection, if not then the pasword is wrong.

If connected the only command I remember is LS to show files. If advenurous ? will list commands...............

kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

Re: FTP access error

Still the same error, it won't accept my account password:


220 Plus.Net FTP Server #1 ready
200 UTF8 set to on
User (ftp.plus.net:(none)): ****
331 Password required for ****
Password:
530 Login incorrect.
Login failed.

Champnet
Aspiring Hero
Posts: 2,541
Thanks: 947
Fixes: 11
Registered: ‎25-07-2007

Re: FTP access error

OK, any unusual non-alphanumeric characters in your pasword ?

If not then you need a Plusnet member of staff to help, hopefully a mod will rub their magic lamp...............

kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

Re: FTP access error

Yes, there are indeed a couple of special characters, could that be the cause?

 

Thanks for the help btw!

Champnet
Aspiring Hero
Posts: 2,541
Thanks: 947
Fixes: 11
Registered: ‎25-07-2007

Re: FTP access error

Maybe, try changing it temporarily to something simple.

kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

Re: FTP access error

Looks like the PN password policy enforces a special character anyway, I did simplify but no joy.

 

If anyone from Plusnet is able to have a look that would be great, 

kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

Re: FTP access error

@bobpullen are you able to help with this one please (or know who can)?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: FTP access error

Hi @kissinuk 

I've raised this to our backend team to look into.

As soon as we know more we'll be in touch

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,852
Thanks: 4,922
Fixes: 315
Registered: ‎04-04-2007

Re: FTP access error


@kissinuk wrote:
@bobpullen are you able to help with this one please (or know who can)?

I've kicked some stuff at this side. Try again later today/this evening and see if you've any more luck.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

Re: FTP access error

Thanks for trying Bob, unfortunately it still isn't working. Are there any restrictions on password length or characters for the password? I'm definitely using the right password and I've used by username on it's own.

 

Status: Resolving address of ftp.plus.net
Status: Connecting to 212.159.9.91:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER ****
Response: 331 Password required for ****
Command: PASS ****
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,852
Thanks: 4,922
Fixes: 315
Registered: ‎04-04-2007

Re: FTP access error

Is/was there anything uploaded to your webspace that you're bothered about, or could we start from scratch?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵