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Domain transfer from Plusnet - help please.

FIXED
billedwards
Newbie
Posts: 3
Thanks: 2
Registered: 3 weeks ago

Domain transfer from Plusnet - help please.

Hi, hoping that someone who knows about these things can help (@Gandalf  @bobpullen - apologies for the direct contact but am struggling to get any traction or even an update and I see that you've both successfully helped others with domain transfer problems).  I requested a transfer out of the domain edwardsit.co.uk from IPStag FORCE9 to UK2NET 14 days ago (original question ref: 217829003).  That request was routed to the NetOPS team apparently.  I called the support desk after a week and a couple of times since. Each time, they can't provide me with an update as it is locked to the original support agent, so they open a new question and apologise for the delay.

 

Please could someone take a look at this and advise if the original request is with the right team at least - I understand from other posts that this should take about 3 days end to end.

 

Thanks in advance, Bill

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Domain transfer from Plusnet - help please.

Fix

Thanks for your post @billedwards and welcome to our Community Forums.

I'm really sorry to see we've not transferred your domain out to your new provider yet. From what I can see the agent who originally raised a task with the relevant team hadn't included the correct details so the request couldn't be actioned, so I've arranged for feedback to be passed on regarding this.

I've now raised the request again and I'll ensure your domain is transferred as soon as possible.

This should be within 3 working days at the latest.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
billedwards
Newbie
Posts: 3
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Registered: 3 weeks ago

Re: Domain transfer from Plusnet - help please.

@Gandalf Fantastic - thank you so much.  I had a feeling something had perhaps gone wrong with the original request.

billedwards
Newbie
Posts: 3
Thanks: 2
Registered: 3 weeks ago

Re: Domain transfer from Plusnet - help please.

Less than an hour and the change is made - thanks again

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,626
Thanks: 7,001
Fixes: 1,170
Registered: ‎21-04-2017

Re: Domain transfer from Plusnet - help please.

Awesome! No problem @billedwards 

Really sorry again for how long we've taken since you've first asked us to make the change. 

Let me know if there's ever anything else you'd need help with. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team