Can’t order FTTP

[#1]

[#2]

I’ve used the address checker and none of the houses on the same pole as us have FTTP available.

[#3]

@GlitterChick 

Those are probably not Openreach CBT, possibly City Fibre.

Suggest you check Zen or Sky to see if they supply Full Fibre at your address as the will offer their service via City Fibre.

[#4]

@GlitterChick 

Try OFCOM to see whether any alternative suppliers are available.

https://checker.ofcom.org.uk/

Brian

[#5]

Thank you everyone for your help.

Just heard back from OpenReach:

“The good news is that Ultrafast Full Fibre Broadband is planned to be available at your property by the end of March 2028.

I’m sorry we cannot give you a more accurate date, and our plans are subject to change, but once the work is completed, you’ll be able to order Ultrafast Full Fibre from any one of the hundreds of broadband providers who are powered by our network.”

Disappointing, but nothing we can do about it short of moving.

Looks like we’ll be deciding between YouFibre and Virgin soon.

[#6]

That reads like a boiler plate generic response and seems at odds with a scenario where all the surrounding area is served.  Have you asked Plusnet to do a database check on your behalf?

[#7]

I haven’t asked Plusnet, mostly because there is no text-based way to get in touch with them. The options on the main website point to the forum, phone, or using BSL. I don’t know BSL but equally can’t use the phone reliably.

[#8]

You can use this service

https://www.relayuk.bt.com/

[#9]

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@GlitterChick wrote:
I haven’t asked Plusnet, mostly because there is no text-based way to get in touch with them. The options on the main website point to the forum, phone, or using BSL. I don’t know BSL but equally can’t use the phone reliably.

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@Gandalf 

I know this isn't your area of responsibiliy anymore bur could you have a look and request an Availability Check if you think it's justified. It appears only one pole hasn't got FTTP.

Brian

[#10]

I don't think there's anything more we can do as we'd just submit a similar fibre availability form to the same team in Openreach.

Sure it's odd that a nearby pole has FTTP and this one doesn't, but sounds like they made a decision to do it this way. 

I reckon at this stage it's a waiting game... 

[#11]

@Gandalf 

Thanks for having a look.

Brian

[#12]

This may be a bit of interesting reading

https://www.ispreview.co.uk/index.php/2026/02/the-curious-case-of-openreachs-vanishing-uk-fttp-broad...

[#13]

“ I reckon at this stage it's a waiting game... ”

I just checked using the BT checker again, and we are now an FTTP Priority Exchange. Still no change in FTTP availability at these few addresses, but it seems the town is moving on. OpenReach have apparently been at the poles in question over the last few weeks, but nothing extra seems to be on the maybe half dozen poles serving the non-FTTP houses I can see, so I don’t know what they were doing.

[#14]

Another update… just had our telegraph pole replaced today. No warning – and it wasn’t because it was dangerous. The pole seems to have the same boxes on it as before but I’ll check properly tomorrow. The annoying thing is our landline now has no dial tone (PSTN) and so our internet is also dead. Plusnet are saying it could be 4 or 5 days before we’re reconnected which seems like madness.

[#15]

We still can’t order OpenReach FTTP but we are now on the one solitary pole in the whole town not enabled by OpenReach — the others have been enabled, though I didn’t notice when. Should’ve guessed we would literally be last.