Can’t order FTTP

[#1]

[#2]

I’ve used the address checker and none of the houses on the same pole as us have FTTP available.

[#3]

@GlitterChick 

Those are probably not Openreach CBT, possibly City Fibre.

Suggest you check Zen or Sky to see if they supply Full Fibre at your address as the will offer their service via City Fibre.

[#4]

@GlitterChick 

Try OFCOM to see whether any alternative suppliers are available.

https://checker.ofcom.org.uk/

Brian

[#5]

Thank you everyone for your help.

Just heard back from OpenReach:

“The good news is that Ultrafast Full Fibre Broadband is planned to be available at your property by the end of March 2028.

I’m sorry we cannot give you a more accurate date, and our plans are subject to change, but once the work is completed, you’ll be able to order Ultrafast Full Fibre from any one of the hundreds of broadband providers who are powered by our network.”

Disappointing, but nothing we can do about it short of moving.

Looks like we’ll be deciding between YouFibre and Virgin soon.

[#6]

That reads like a boiler plate generic response and seems at odds with a scenario where all the surrounding area is served.  Have you asked Plusnet to do a database check on your behalf?

[#7]

I haven’t asked Plusnet, mostly because there is no text-based way to get in touch with them. The options on the main website point to the forum, phone, or using BSL. I don’t know BSL but equally can’t use the phone reliably.

[#8]

You can use this service

https://www.relayuk.bt.com/

[#9]

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@GlitterChick wrote:
I haven’t asked Plusnet, mostly because there is no text-based way to get in touch with them. The options on the main website point to the forum, phone, or using BSL. I don’t know BSL but equally can’t use the phone reliably.

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@Gandalf 

I know this isn't your area of responsibiliy anymore bur could you have a look and request an Availability Check if you think it's justified. It appears only one pole hasn't got FTTP.

Brian