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All4 not working on Samsung smart TV - specific to PlusNet

kazade
Dabbler
Posts: 13
Registered: ‎03-09-2016

Re: All4 not working on Samsung smart TV - specific to PlusNet

Just wanted to add my +1 to this! All4 was working up until maybe 2-3 months ago?

Certainly seems to be the combination of the Samsung TV and Plusnet as it works fine on mobile.

FWIW I enabled the static IP add-on and it didn't fix it (although I haven't restarted my router since, maybe it didn't take effect yet)
jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: All4 not working on Samsung smart TV - specific to PlusNet


@kazade wrote:

FWIW I enabled the static IP add-on and it didn't fix it (although I haven't restarted my router since, maybe it didn't take effect yet)

That is why it hasn't 'fixed it' - you have to restart the modem/router to pick up the new address.

John
bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: All4 not working on Samsung smart TV - specific to PlusNet

To add my 2p to the debate, I'm on a static IP in the 80.229.0.0/16 range and I can use the All4 app on a Samsung UE39-F5300 without any issue.

I believe we're catching up with C4 this week to attempt some troubleshooting.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

paulandclaire
Hooked
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Registered: 4 weeks ago

Re: All4 not working on Samsung smart TV - specific to PlusNet

Great, thanks @bobpullen  Look forward to hearing the outcome.

bobpullen
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Re: All4 not working on Samsung smart TV - specific to PlusNet

@paulandclaire - just to confirm...

You had an IP in the 146.199.x.x range when you first posted on this thread.

On the morning of 24/03, this changed to a 147.147.x.x address.

Are you definitely still experiencing the same problem?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

aclubb
Newbie
Posts: 1
Registered: 2 weeks ago

Re: All4 not working on Samsung smart TV - specific to PlusNet

Having same issue on Samsung Frame - All4 doesn’t work on 46.199.x.x PlusNet connection (assume IP address changed after a power cut a couple of days ago) and giving ALL4-011 error, but working fine when connected via O2 mobile connection. Look forward to hearing when resolved.
paulandclaire
Hooked
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Registered: 4 weeks ago

Re: All4 not working on Samsung smart TV - specific to PlusNet

Hi @bobpullen , thanks for the prompt. We had smart metres installed on the 24th and it hadn't occurred to me that the resultant power cut would have resulted in a new IP address; and the great thing is that All4 is now working on my TV! I guess that isn't a fix, but more the move to a different IP address? But thanks for making me retest!
Fingers crossed now to avoid another power cut or router reboot!