setup problem
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setup problem
26-08-2015 7:52 PM
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It tells me it needs to use ssl but cannot do this. My phone works fine on P!usnet but that is Android 4.2.
Any help, please?
Thanks in advance.
Re: setup problem
26-08-2015 8:23 PM
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Bob Pullen
Plusnet Product Team
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Re: setup problem
29-08-2015 4:08 PM
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No, that is for 4.1, which works fine on my phone. This is 4.4.2, the latest. It will not let me setup on an insecure connection.
Re: setup problem
29-08-2015 5:07 PM
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Re: setup problem
01-09-2015 2:40 PM
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Quote from: oliverbury No, that is for 4.1, which works fine on my phone. This is 4.4.2, the latest. It will not let me setup on an insecure connection.
I'd still be really surprised if there's no way of bypassing it
I've used every version of Android between 4.4.2 and 6.0 and as mentioned, I've never seen the stock client force SSL.
I suppose another option would be for you to use something other than the stock client?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: setup problem
01-09-2015 3:08 PM
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Do you have the latest GMail app? That appears to also allow setting up POP / IMAP accounts (with and without security), otherwise you might need to try a 3rd party Android Email appt: http://www.knowyourmobile.com/mobile-phones/best-android-email-apps/22475/very-best-android-email-ap...
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Re: setup problem
02-09-2015 8:50 PM
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Using stock email programming I
I can setup all details as normal but as it tries to connect to server, it replies with "unable to connect safely with server".
Using gmail (version5.5.101116392), the response is "needs TLS but available on server".
So I am still stuck at that point.
Thanks.
Re: setup problem
02-09-2015 9:46 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: setup problem
04-09-2015 9:46 PM
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Re: setup problem
05-09-2015 1:18 PM
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Quote from: Bob I suppose another option would be for you to use something other than the stock client?
Hi Bob,
Or get SSL fixed on the PlusNet email platforms. How is this progressing please? I recall your hope that it would be delivered as an early Christmas present... for 2014
Kevin
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Re: setup problem
07-09-2015 10:21 AM
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Very technical. In the end it proved to be due to a thick operator!
Sorry about that. I was simply using wrong username.
How stupid can I get?
Put it down to age.......
Re: setup problem
07-09-2015 10:29 AM
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Glad to hear that you are sorted.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: setup problem
08-09-2015 1:26 PM
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Quote from: Townman
Quote from: Bob I suppose another option would be for you to use something other than the stock client?
Or get SSL fixed on the PlusNet email platforms. How is this progressing please?
Slowly. Although I can tell you that it has passed internal testing. Next step is to make some load balancer changes to open it up to the outside world for closed testing. I'm on leave from the end of this week until the end of September, but will try and spur some movement on my return.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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