greenby migration woes

[#1]

If been with F9/Plusnet for over 30 years, one account changed over without me even noticing but then 2 more accounts only work on the Greenby page, I have 14 accounts for various local clubs and non-profit groups, this morning only 2 have incoming email and one of those can't sent email anymore.

This is a joke I only found out I had been migrated when i managed to logon to the greenby site and see my welcome email. I have raise numberous tickets on there but only get AI responses they do say I need a person and would I like to wait, I say I do and nothing!

I spoke to Plusnet they said basically we passed over to greenby, not our problem, I said you live off of your reputions of customer servise why would I get my phone/broardband from you after this? I have friends who say they are moving after this and have already set up Gmail accounts as it's too much hassle to login on the greenby site to check to see if they have email or send email or read an email you had the other day!

What answers have greenby come up with, my account could be sleeping and my come back in a few days, 2 weeks later that's wearing thin. What can I do enter my username in agian on thunderbird even though it's been working for years. And what happens when I do that no change that account or password is not working, but the same name and password works withing greenby. 

Anyone else had this I've checked the account that works and the ones that don't and all the settings except the username are the same, nothings changed except greenby is hosting it?         

[#2]

I have 14 accounts for various local clubs and non-profit groups, this morning only 2 have incoming email and one of those can't sent email anymore.

@handfordjeffes taking the email address structure for force9 as <mailboxname>@<username>.f9.co.uk, so we can try and help understand the problem

do you actually mean 14 accounts i.e different usernames ?

or 14 mailboxes i.e different mailboxnames with the same username ?

[#3]

No I have 14 or more accounts as in usernames with either plusnet or force9 going back to the 1990s.

Some work now and some don't, I only know the working ones if I get the welcome email which has come once so far. None of my plusnet account have migrated yet only some of the f9 ones.

[#4]

No I have 14 or more accounts as in usernames with either plusnet or force9 going back to the 1990s.

Ah! 

First no <username>.plus.com accounts have migrated so they should still work exactly as before.

For the force9 ones, the migration is still in progress. You SHOULD have received an email to the contact address (probably <username>@<username>.f9.co.uk ) for any account that has migrated. 

If you have an active PLusnet broadband account, then ONE of the force9 mail accounts should be free for 2 yrs but the others will be subject to a £15/yr charge after the 1st 30 days. 

If the account has been migrated , then you should be able to login to the Greenby portal https://greenby.com/ using the force9 username and password and selecting force9 as the provider

[#5]

Yeah if I go one Greenby.com and login I can see my welcome email, but cannot get it through thunderbird last email I had was 20th of Nov!

Not sure about the Plusnet I've recieved email for plusnet account this morning but if I try to send I get    

Sending of the message failed.
An error occurred while sending mail. The mail server responded: Unknown sender. Please verify that your email address is correct in your account settings and try again.

which i think i may have had before the f9 ones changed over.

[#6]

but cannot get it through thunderbird last email I had was 20th of Nov!

Are you using the email address or account+mailbox as the username to authenticate the account in thunderbird ?

Sending of the message failed.
An error occurred while sending mail. The mail server responded: Unknown sender. Please verify that your email address is correct in your account settings and try again.

Is the sending email address a real mailbox or are you using an alias ?

The PLusnet mail server is alias agnostic i.e will accept <anything>@<username>.plus.com providing the username part is correct but currently the Greenby server will only accept real mailbox names as email addresses.

If that's not the cause, then post all the information for the SMTP error as there should be more details

[#7]

just my email address me@username.f9.co.uk

I'm using 

Server type: POP Mail Server           Port 110

Server name: mail.force9.net

Username: USERNAME (see below for change) 

Outgoing server username - relay.force9.net

Update I just had a reply saying to change my username in Thunderbird from USERNAME to USERNAME@<yourusername>.f9.co.uk and you actually type "<yourusername>" this confused me I type in my USERNAME and it did nothing so I thought I'd type in <yourusername> as written here and it did something, it downloaded 5 emails ending with the welcome to greenby but nothing after that so 02:12:2025 on one account and  24:11:2025 on the other . 

[#8]

The email address format for f9/force9 mailboxes is <mailbox>@<username>.f9.co.uk.

The primary mailbox is <username>@<username>.f9.co.uk and secondary mailboxes are <somethingelse>@<username>.f9.co.uk.

So using the example of username being bloggs, the primary mailbox would be bloggs@bloggs.f9.co.uk and a secondary one would be joe@bloggs.f9.co.uk.

A mail client such as Thunderbird needs a username & password to authenicate with the mail server to access a particular mailbox. The username historically has been either the full email address for the mailbox OR <username>+<mailbox>. It seems at the moment that the full email address doesnt work for secondary mailboxes and the 2nd format should be used.

Using just <username> will access the primary mailbox. To access a secondary mailbox it needs to be <username>+<mailbox>

So using my example above the username bloggs would access the primary mailbox whereas bloggs+joe would access the joe mailbox.

@handfordjeffes In your case it would seem that me@username.f9.co.uk is a secondary mailbox, so thunderbird will need the username+mailbox format (note the '+' character is needed)

Note also, that the password for the primary & secondary mailboxes can be different, if you are unsure then reset the password for the secondary mailboxes using the Greenby portal

[#9]

@handfordjeffes 

when you say me@<username>.f9.co.uk, does me have a full stop?

So the email address is something like  handford.jeffes@<username>.f9.co.uk

[#10]

Just a name no . I have an update from Greenby 

The issue is that your username needs to be the full email address rather than just the mailbox name.

To get your email client working correctly, please remove the existing account first (and take a backup if you are using POP3), then re-add it using the settings below:

Use Username and Password Authentication – No SSL/Encryption

Incoming (IMAP)

Server: imap.force9.net
Port: 143
Username: full email address
Password: email account password

Incoming (POP3)

Server: mail.force9.net
Port: 110
Username: full email address
Password: email account password

Outgoing (SMTP)

Server: relay.force9.net
Port: 25
Username: full email address
Password: email account password

Please try re-adding the accounts using these exact settings. Let us know if you run into any issues — we’re happy to help.

So I changed  User Name to username@username.f9.co.uk and on one account it worked I did end up with copies of the last month of emails but that was easy enough to delete them.

But my other account did nothing other than asking for my password and then saying

Login to server mail.force9.net with username omniautos@omniautos.f9.co.uk failed.

Strange thing is an another account that changed over weeks ago works and is just the username  for User Name instead of the full email address. So when this works, if it works, I may end up with 3 different User Name formats?

[#11]

I have an update from Greenby 

The issue is that your username needs to be the full email address rather than just the mailbox name.

To get your email client working correctly, please remove the existing account first (and take a backup if you are using POP3), then re-add it using the settings below:

Use Username and Password Authentication – No SSL/Encryption

Incoming (IMAP)

Server: imap.force9.net
Port: 143
Username: full email address
Password: email account password

Incoming (POP3)

Server: mail.force9.net
Port: 110
Username: full email address
Password: email account password

Outgoing (SMTP)

Server: relay.force9.net
Port: 25
Username: full email address
Password: email account password

Please try re-adding the accounts using these exact settings. Let us know if you run into any issues — we’re happy to help.

So I changed  User Name to username@username.f9.co.uk and on one account it worked, I did end up with copies of the last month of emails but that was easy enough to delete them.

But my other account did nothing other than asking for my password and then saying

Login to server mail.force9.net with username omniautos@omniautos.f9.co.uk failed.

Strange thing is another account that changed over weeks ago works and is just the username  for User Name instead of the full email address. So when this works, if it works, I may end up with 3 different User Name formats?