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Webmail down?

diatomdeb
Grafter
Posts: 36
Thanks: 10
Registered: ‎03-02-2008

Webmail down?

Just tried to log into webmail and received an error page saying: 

DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.
 
Anyone else seeing this?Huh
 
Debbie.
13 REPLIES 13
jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
Fixes: 153
Registered: ‎24-02-2012

Re: Webmail down?

@diatomdeb Yep, seems like it's fallen over - I'll check proper mail and report back.

EDIT - Mail via clients is OK.

John
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Webmail down?

Same here.

Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
diatomdeb
Grafter
Posts: 36
Thanks: 10
Registered: ‎03-02-2008

Re: Webmail down?

Yes, email via mail app is fine, it's just webmail that's not working.

jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
Fixes: 153
Registered: ‎24-02-2012

Re: Webmail down?

A good reason why I don't - and never have - use webmail.Smiley Wonder if it is fall-out from the earlier major issue?

John
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Webmail down?

Looks like it's back.

Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
Fixes: 153
Registered: ‎24-02-2012

Re: Webmail down?

Yep - and working, I've just black-holed a spammer.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Webmail down?

Thanks for getting in touch everybody and apologies for the delayed staff response. 

We were aware of some issues with webmail this morning, and I'm glad to see that things are working now. 

Let us know if you have further issues or there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
bendipa1
Hooked
Posts: 8
Thanks: 1
Registered: ‎12-11-2021

Re: Webmail down?

Webmail starting to get very slow to open again. Even had a couple of server error messages, although a 3rd 'refresh' finally opened the page properly, but took nearly 30 secs to open. Tried a few more times after logging out with no further error messages, but still slow to open the webmail page.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Webmail down?

Thanks for your post @bendipa1

I'm sorry to see you're having issues with webmail. I'm not aware of a known problem with it now.

Does basic webmail work OK or does this just affect advanced?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
mkstevo
Dabbler
Posts: 23
Thanks: 6
Registered: ‎03-05-2009

Re: Webmail down?

I seem to be having problems with webmail too.

 

I almost never use it, but I deleted an email on my PC and thought I would re-send it back to myself at another address. Once I log in, I can't see any emails in my inbox, attempting to change the mailbox to "sent" or "deleted" does nothing, trying to logout fails too.

 

No luck with basic webmail either.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Webmail down?

Good morning @mkstevo

Thanks a lot for reaching out and I'm sorry to hear that you're also having issues with your Webmail service. Are you having this problem with all of your inboxes on the account? If not, please send me a PM with the affected inbox and I'll have a look to see if the emails are still on the server on our end.

 Adam
 Plusnet Help Team - Leeds
bendipa1
Hooked
Posts: 8
Thanks: 1
Registered: ‎12-11-2021

Re: Webmail down?

@Gandalf 

Basic webmail works ok, except when I delete messages, sometimes it throws up an error message. But it's much faster to open and display messages than 'advanced'.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Webmail down?

Thanks a lot for letting us know @bendipa1

It sounds like webmail has been playing up lately, but we aren't aware of any major issues with the email service. If webmail is being a little difficult, use your clients for now and give it a go every now and again. Smiley

 Adam
 Plusnet Help Team - Leeds