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Emails blocked by Outlook

FIXED
Racalman
Grafter
Posts: 45
Thanks: 3
Fixes: 1
Registered: ‎13-02-2014

Emails blocked by Outlook

Why is this happening please?
Mike
================================
This is the mail system at host us2.outbound.mailhostbox.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<recipient@outlook.com>: host
outlook-com.olc.protection.outlook.com[104.47.57.33] said: 550 5.7.1
Unfortunately, messages from [xxx.xxx.xxx.xxx] weren't sent. Please contact
your Internet service provider since part of their network is on our block
list (S3150). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.
[SN1NAM02FT0018.eop-nam02.prod.protection.outlook.com] (in reply to MAIL
FROM command)
18 REPLIES 18
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,571
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Emails blocked by Outlook

Hiya @Racalman, I am sorry for the issues with sending mail.

 

So we can assist further with this for you, can you please get back to us with the headers and bounceback so that we can raise this to our Net Ops Team. You can send this over in a PM.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Racalman
Grafter
Posts: 45
Thanks: 3
Fixes: 1
Registered: ‎13-02-2014

Re: Emails blocked by Outlook

Thanks Lauren.

PM sent.

Mike

Racalman
Grafter
Posts: 45
Thanks: 3
Fixes: 1
Registered: ‎13-02-2014

Re: Emails blocked by Outlook

Fix

OK I have fixed the problem 😊.

It was my fault, when I registered my new domain I had forgotten to add madasafish.com to the spf record at my domain host.

Mike

Gunnill
Grafter
Posts: 25
Thanks: 4
Registered: ‎28-12-2018

Re: Emails blocked by Outlook

Grateful for help on this please?  I have one PlusNet email address from a friend and for some reason I never receive messages from this source.  The are not going into Spam, I just don't receive them.  For example he sent out a message to five people including me and I was the only one who didn't receive the email message.

 

I am using Plusnet email via my Mail account on Apple's mac.com system.

 

Could I have blocked them by mistake?  I am not sure. Grateful for help please.

 

Thank you

 

 

Mie

 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,571
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Emails blocked by Outlook

Hiya @Gunnill, I am sorry for the issues you're having receiving your friends mail. Do they get a bounce-back or error message at all their side to advise it hasn't sent, or does the mail show as sent to you in their sent box?

 

If you log into webmail (webmail.plus.net) to access your emails, is there any mail from your friend showing in there?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Gunnill
Grafter
Posts: 25
Thanks: 4
Registered: ‎28-12-2018

Re: Emails blocked by Outlook

Hello:

 

 

Thank you for your kind reply.  The messages show as sent in the senders mailbox. No bounce-back, just as they have been normally sent. I am not aware of the email message. I just don't receive anything. The sender is also on PlusNet. In all cases the sender- sends a message to four people, one of which is me! I am the only person who doesn't receive the message. A message I sent yesterday to the sender, was received ok.

 

Thx

jab1
Aspiring Legend
Posts: 11,189
Thanks: 3,680
Fixes: 136
Registered: ‎24-02-2012

Re: Emails blocked by Outlook

@Gunnill Has the sender got the correct email address for you? Have you had correspondence from them previously?

Can you send them a message and ask them to reply to it?

John
Gunnill
Grafter
Posts: 25
Thanks: 4
Registered: ‎28-12-2018

Re: Emails blocked by Outlook

About a month ago, I checked he was using my correct address and yes, about six month ago I used to receive email messages from him.

 

 

Thx

jab1
Aspiring Legend
Posts: 11,189
Thanks: 3,680
Fixes: 136
Registered: ‎24-02-2012

Re: Emails blocked by Outlook

That sounds strange. Did you see my edit, suggesting you sent him a message and ask him to reply?

John
Gunnill
Grafter
Posts: 25
Thanks: 4
Registered: ‎28-12-2018

Re: Emails blocked by Outlook

I did that yesterday. I sent him an email. It was received by him and he replied. Which I received. When he does a message to four people, including me. I don't receive the email.

 

Thx

jab1
Aspiring Legend
Posts: 11,189
Thanks: 3,680
Fixes: 136
Registered: ‎24-02-2012

Re: Emails blocked by Outlook

Even stranger - that still suggests to me that he either has the wrong email address for you, or there is something in his email that the PN filter doesn't like, but in either case, he should receive a non-delivery report. Does the message contain any links?

John
Gunnill
Grafter
Posts: 25
Thanks: 4
Registered: ‎28-12-2018

Re: Emails blocked by Outlook

That is the point, he doesn't receive any report and assumes my email has been received by me.

 

 

Thx

jab1
Aspiring Legend
Posts: 11,189
Thanks: 3,680
Fixes: 136
Registered: ‎24-02-2012

Re: Emails blocked by Outlook

OK. Does the email contain any links?

John
Gunnill
Grafter
Posts: 25
Thanks: 4
Registered: ‎28-12-2018

Re: Emails blocked by Outlook

No links, except to three other email addresses.

 

 

Thx