Webmail down?
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Webmail down?
26-11-2021 7:53 AM
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Just tried to log into webmail and received an error page saying:
DATABASE ERROR: CONNECTION FAILED!
Please contact your server-administrator.
![Huh Huh](/html/@E2297E1574AC8AB2FE5882A8865382BF/images/emoticons/huh.gif)
Re: Webmail down?
26-11-2021 7:58 AM - edited 26-11-2021 8:01 AM
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@diatomdeb Yep, seems like it's fallen over - I'll check proper mail and report back.
EDIT - Mail via clients is OK.
Re: Webmail down?
26-11-2021 8:04 AM
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Same here.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Webmail down?
26-11-2021 8:26 AM
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Yes, email via mail app is fine, it's just webmail that's not working.
Re: Webmail down?
26-11-2021 8:28 AM
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A good reason why I don't - and never have - use webmail. Wonder if it is fall-out from the earlier major issue?
Re: Webmail down?
26-11-2021 8:32 AM
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Looks like it's back.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Webmail down?
26-11-2021 8:34 AM
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Yep - and working, I've just black-holed a spammer.
Re: Webmail down?
26-11-2021 2:56 PM
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Thanks for getting in touch everybody and apologies for the delayed staff response.
We were aware of some issues with webmail this morning, and I'm glad to see that things are working now.
Let us know if you have further issues or there's anything else you'd need help with.
Re: Webmail down?
02-12-2021 11:05 AM
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Webmail starting to get very slow to open again. Even had a couple of server error messages, although a 3rd 'refresh' finally opened the page properly, but took nearly 30 secs to open. Tried a few more times after logging out with no further error messages, but still slow to open the webmail page.
Re: Webmail down?
02-12-2021 2:14 PM
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Thanks for your post @bendipa1
I'm sorry to see you're having issues with webmail. I'm not aware of a known problem with it now.
Does basic webmail work OK or does this just affect advanced?
Re: Webmail down?
02-12-2021 6:24 PM
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I seem to be having problems with webmail too.
I almost never use it, but I deleted an email on my PC and thought I would re-send it back to myself at another address. Once I log in, I can't see any emails in my inbox, attempting to change the mailbox to "sent" or "deleted" does nothing, trying to logout fails too.
No luck with basic webmail either.
Re: Webmail down?
03-12-2021 10:10 AM
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Good morning @mkstevo
Thanks a lot for reaching out and I'm sorry to hear that you're also having issues with your Webmail service. Are you having this problem with all of your inboxes on the account? If not, please send me a PM with the affected inbox and I'll have a look to see if the emails are still on the server on our end.
Re: Webmail down?
03-12-2021 11:38 AM
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Basic webmail works ok, except when I delete messages, sometimes it throws up an error message. But it's much faster to open and display messages than 'advanced'.
Re: Webmail down?
03-12-2021 3:27 PM
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Thanks a lot for letting us know @bendipa1
It sounds like webmail has been playing up lately, but we aren't aware of any major issues with the email service. If webmail is being a little difficult, use your clients for now and give it a go every now and again.
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