Update on Plusnet email migration to Greenby

[#1]

Thanks,  plusnettony
"As you've not migrated you'd log in as normal via ftp.plus.net (or settings on the member centre at portal.plus.net)."

Yes......  well..... I have another topic somewhere in here https://community.plus.net/t5/Everything-else/Webspace-full-site-locked/m-p/2028523#M39942   where i was referred to Greenby as my FTP doesn't have the permssion to do anything on the remote server. It was impossible to communicate with Greenby.

I had various at Plus Net scurrying around trying to find out which way was up with the webspace. 
Nobody knew and the probelm still presists.

I have come to the conclusion that i am paying out for something that is totally borked.

If anybody's got a magic wand let me know. My contract runs out next Feb and I'll be off to Sky.
I'd be off NOW if it wouldn't cost me.

[#2]

Thank you Tony, that's helpful.

One thing you didn't specifically address is "How will I even see Greenby's welcome email if it is sent to [email protected], when the nameservers are still pointing at Plusnet but the domain has transferred to Greenby hosting?  Surely this and all my other email will be lost until the nameserver is changed in Fasthosts to point to Greenby?"

Excuse my ignorance about how email works.  As far as I understand, after migration all my traffic will still be sent to Plusnet until I change the nameservers, where presumably it will be lost  - so how will I be able to receive an email from Greenby to tell me migration has happened?  Sorry if this is a stupid question, I would be delighted to be reassured that Plusnet will forward my traffic on to Greenby until such time as I change the nameservers.

[#3]

Apologiws, I've been out of the office. We've worked it so their is a proxy in place meaning mail will continue. 

[#4]

Hi,

I'm not sure if this is the right forum.

I have been migrated to Greenby and can use webmail, but I prefer to use Thunderbird, which uses the servers mail.plus.net and relay.plus.net for incoming and outgoing emails respectively.

Outgoing email failed recently, and this morning incoming email failed. I have updated my Plusnet password and it was recognised correctly when I rang them this evening. Entering the new (or old) password fails to connect. There seem to be issues with certificates, as discussed elsewhere, and may or may not be relevant.

To complicate things further, I had a new router on Monday from EE for the Digital upgrade. Is it possible that I need to access the router to get Thunderbird going again?

Thanks

[#5]

Sorry to see you're having issues. 

Your settings will remain the same, but we've not yet moved relay.plus.net, so your password will be your old Plusnet one for now. The certificate issue is known, I've just posted an update elsewhere about that. Finally, the router doesn't need to be accessed to get Thunderbird to work again. 

[#6]

https://greenby.com/support/knowledgebase/article/29

[#7]

@jkg Anyone with any sense will disregard those port settings as they are ancient and insecure, and the suggestion to abandon SSL/TLS/Secure connections is, to put it politely, not very good advice at all.

[#8]

@glowworm 

"I have been migrated to Greenby and can use webmail, but I prefer to use Thunderbird, which uses the servers mail.plus.net and relay.plus.net for incoming and outgoing emails respectively.

Outgoing email failed recently, and this morning incoming email failed. I have updated my Plusnet password and it was recognised correctly when I rang them this evening. Entering the new (or old) password fails to connect. There seem to be issues with certificates, as discussed elsewhere, and may or may not be relevant.

To complicate things further, I had a new router on Monday from EE for the Digital upgrade."

So you are leaving Plusnet. Has your Plusnet account been closed already? If so, you will not now be able to access mail.plus.net - if you no longer have a Plusnet account. You may need to change to mail.enmail.co 

[#9]

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@jkg wrote:
https://greenby.com/support/knowledgebase/article/29

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The list of servers may be useful - I don't know - but the port settings should be ignored, as already mentioned by jab1.

[#10]

@pvmb 

So you are leaving Plusnet. Has your Plusnet account been closed already? If so, you will not now be able to access mail.plus.net - 

you can still access mail.plus.net , that points to the proxy. It's relay.plus.net that can't be accessed

[#11]

I have tried again to access incoming mail and send out a test, without success. This is with old and new passwords.

I see that relay.plus.net hasn't been moved, but I tried changing it to mail.plusnet.enmail.co This didn't go well:

"Sending of the message failed.
Unable to communicate securely with peer: requested domain name does not match the server’s certificate.
The configuration related to mail.plusnet.enmail.co must be corrected."

A Security Exception box then appeared, so I went no further.

I am running Lubuntu on this PC. Thunderbird in my older Windows 10 PC has "test server" functions for the both incoming and outgoing settings. These say:

Successfully established a secure connection to mail.plus.net:995

Successfully established a secure connection to relay.plus.net:587

and give apparently valid certificates. the first few bits of the second one are:

Certificate
Subject Name
Inc. Country
GB
Business Category
Private Organization
Serial Number
03279013
Country
GB
Locality
Sheffield
Organisation
Plusnet plc
Common Name
relay.plus.net
Issuer Name
Organisational Unit
generated by Norton Antivirus for SSL/TLS scanning
Organisation
Norton Web/Mail Shield
Common Name
Norton Web/Mail Shield Root
Validity
Not Before
Mon, 03 Aug 2026 00:00:00 GMT
Not After
Wed, 17 Feb 2027 23:59:59 GMT
Subject Alt Names
DNS Name
relay.plus.net
etc.

Sorry about the format, I couldn't see how to attach it.

Sending and receiving from W10 didn't work either. I have seen the update from plusnettony.

Do I conclude that my account or password for incoming email are somehow not recognised?

[#12]

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@glowworm wrote:

I have tried again to access incoming mail and send out a test, without success. This is with old and new passwords.

I see that relay.plus.net hasn't been moved, but I tried changing it to mail.plusnet.enmail.co This didn't go well:

Maybe try mail.enmail.co (?)

As far as I'm aware, the enmail -type address doesn't require 'plusnet' to be included within it.

HTH

[#13]

Thanks for the suggestion Penny, I was just following the knowledge base.

Incoming email on Thunderbird is now working again, as I tried my new Greenby password out of desperation. So they are now handling mail.plus.net. Perhaps this should have been obvious.

This PEG conglomerate (Plusnet/EE/Greenby) takes some understanding.

[#14]

@glowworm 

This PEG conglomerate (Plusnet/EE/Greenby) takes some understanding.

Glad you understand. Many of us still don't.

[#15]

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@redsox9 wrote:

@glowworm 

This PEG conglomerate (Plusnet/EE/Greenby) takes some understanding.

Glad you understand. Many of us still don't.

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What's to understand?

Plusnet was originally an independent UK ISP business, now owned by BT.

EE was originally a mobile telecomms business - jointly set up by Deutsche Telekom and France Télécom (now Orange S.A.) - since taken over by BT.

Greenby is an Email provider, owned by Enix Ltd. a UK web hosting and email business, set up for the purpose of taking over Plusnet's former email accounts, as Plusnet are no longer in the business of providing email.