Update on Plusnet email migration to Greenby

[#1]

"Plusnet's primary focus has always been providing broadband services, and we have never been nor wanted to be a dedicated email provider."

Recollections may differ. The inserted word 'dedicated' is simply (and possibly intended) a way to weasel out of the reality.

I went back to my original order and welcome pack with PlusNet - 8 Feb 2009 it was. Broadband and Email were given equal weight, indeed as was the landline. Indeed, looking at my final bill before I had to leave, for EE, a few months ago, Broadband was actually billed as £0 - according to PlusNet I was paying Line Rental only. She can "re-interpret" the numbers and "re-interpret" history as much as she likes, but PlusNet offered a Broadband / Landline / Email bundle whilst billing only for the Landline with Broadband and Email both free. That does not show a we have never wanted to be a[n] .. .email provider. business strategy. 

Anyway, it makes no difference now, but it's interesting to compare today's corporate jangle with yesterday's marketing (and billing) reality. Perhaps customers have longer memories than here-today-gone-tomorrow employes.

[#2]

@Anneyc 

Bear in mind I wasn't an enthusiastic supporter of the original letter - because I couldn't see what the real object was - beyond expressing frustration, which might be understandable. Indeed, the reply from Plusnet and Greenby are pretty well exactly in line with what I would have expected (and I don't mean that cynically). Mostly, IMO, what they both had to say was already well known and has been discussed on this forum, one way or another.

"Chatgpt suggests this response to Plusnet:"

"I also remain disappointed that affected customers have not been proactively informed about this situation. The explanation Greenby has now provided to me would have answered a great deal of the confusion being expressed on the Plusnet Community forum had it simply been communicated to customers directly."

Here - on better communication about the issues from the two parties involved, Plusnet and Greenby - I think is a valid point.

[#3]

@plusnettony wrote:

Yes - all the email addresses on the account, whether it be [email protected] or anything@domain get transferred. You may have mailboxes set up, or you may have catchall (anything before the @ sign). 

Thanks Tony.

As regards catch-alls, I'm not sure how that agrees with the email I've had from Plusnet:

Quote:

If you send email using a "from email address" that isn’t registered as a mailbox or alias please you can register these aliases via the Plusnet Manage My Mail tool against your catch-all mailbox before migration. You can register the aliases HERE, or via the Greenby website after migration. [*]

I think Tony is referring to incoming emails.  When receiving incoming email, custom reply-to addresses I've given to other people will still work, and their replies will continue to go to my catch-all without me having to do anything further?  Presumably redirects I've set up will also still work, including to blackhole@...?

But Plusnet's email is referring to a from email address that isn't registered.  I think it's saying I now have to register that as an alias, if I want to send outgoing email from it.  I can see that might be desirable to deter spam.

But how do I register a from address "against my catch-all"?  Isn't catch-all about catching incoming emails to unregistered addresses, rather than outgoing? 

Have I misunderstood something?  

_____________

[*] The HERE link only works if you log into your Plusnet account first.

[#4]

@Tim-J 

But how do I register a from address "against my catch-all"?  Isn't catch-all about catching incoming emails to unregistered addresses, rather than outgoing? 

You create an alias to the catch-all mailbox name.

[#5]

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@MisterW wrote:

@Tim-J 

But how do I register a from address "against my catch-all"?  Isn't catch-all about catching incoming emails to unregistered addresses, rather than outgoing? 

You create an alias to the catch-all mailbox name.

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What?! Are you saying catch-alls will, once migrated to Greenby, have to be set up manually, ie each and every address I may have used that currently gets "caught" and sent to my catch-all address now has to be set up as an alias? I have hundreds!!!

[#6]

@stumped 

No! 

Catch all will still work for RECEIVING mail for any address. However if you wish to send mail FROM an address , then that address must be defined as either a mailbox or an alias

[#7]

@MisterW Thank you for clarifying that. That's still going to be a pain but nowhere near as much as I was fearing for a minute there.