Update on Plusnet email migration to Greenby

[#1]

@tarencapel 

It's mid-May and I've still not been migrated to Greenby (emails still coming through via plus net normally). 

That doesnt mean you've not been migrated. There should be no changes required to your email client configuration or use of webmail so I wouldnt expect to see emails not coming though normally. Providing you have a current Plusnet broadband account then you will have 2 yrs free with Greenby so nothing is going to change for 2 yrs after you've migrated!.

As @jab1 says you SHOULD get notification. The way to check if you have been migrated is to try logging in to the Greenby portal (www.greenby.com). Use the same credentials (username & password) that you use to access the Plusnet member centre(www.plus.net/login) . If it accepts your credentials , you've been migrated , if it doesn't you haven't!

[#2]

Yeah, but the thing is I have PlusNet email account through my current PlusNet broadband which HAS migrated and I have an email and domain account with Plusnet that predates this (cut a long story short, they didn't allow me to have a broadband service from PlusNet with my older Plusnet email account and domain). 

So I guess it's continuing with the waiting game.

Many thanks

TC

[#3]

"The way to check if you have been migrated is to try logging in to the Greenby portal (www.greenby.com). Use the same credentials (username & password) that you use to access the Plusnet member centre(www.plus.net/login) . If it accepts your credentials , you've been migrated , if it doesn't you haven't!"

That's how I know my original old Force9 email account has been migrated, but my Plusnet email account has not.

[#4]

@tarencapel 

and I have an email and domain account with Plusnet that predates this

Ah! no accounts with hosted domains have been migrated yet!

Since your current broadband linked account has migrated , that will have been given the 2 yrs free. The old account, when it migrates will likely only get the 30 days free.

[#5]

When Plusnet emails slowed down and then stopped a few weeks ago I was verbally told by Plusnet that the service had been migrated to Greenby, although I had received no notification of the fact. Thereupon I contacted Greenby who told me I had not actually been migrated. In short neither company took responsibility, so I dumped the pair of them and bought a service from Ionos for £1.20 per month which restored emails to normal speed. I recommend anybody with Plusnet email problems to look for alternatives.

[#6]

Definitely looking for alternatives.....

Spent most of this week in bed with a bug - woke up this morning to 116 spam emails, most "purporting" to be from MY email address back to myself with the "I'm watching you, you pervert" header!!

And yes, I've ran loads of anti-spyware and anti-malware programs!!!

[#7]

@Stampy 

Then, unfortunately, we can conclude your current email address is on Spammers' email address lists.

Best advice from here is simply to ignore and delete all the spam messages. Alternatively, starting again with a different email address.

[#8]

I too have seen that same rotten email as @Stampy amongst the many received.

I have multiple mailboxes but only some are affected by Spam if @pvmb you are correct that our PN email addresses are now 'out there' in spammers hands, one has to wonder how that happened to so many PN (Greenby) custiomers.

One conclusion is a data breach that exposed our email addresses???

[#9]

Plusnet/Greenby have options to block spammers, by blocking blacklisted mail servers, but they don't care.

BTW is there a way to take the  plusnet MX record for my emails to another provider ? 

Thank you

[#10]

---

@M-M wrote:

BTW is there a way to take the  plusnet MX record for my emails to another provider ? 

Thank you

---

No.

[#11]

Here you go....

Just checked my emails and got these - today!!!

Spam

Thankfully - PlusNet is not my MAIN email address!!

[#12]

Looks familiar.  IF this is down to Plus and/or Greenby it's damnable. Hard to pin down I'd imagine - how would WE ever know if this is just for US or all across the network?  Another just came in as I was typing this.  Would Plus or Greenby put their hands up if they knew? what are the chances?

[#13]

My point exactly....

All these SPAM emails only started (for me anyway) AFTER the announcement of the transfer to Greenby....

And yet, I STILL don't exist on Greenby ?

OH - and just cleared ANOTHER 22 of "those" emails..

[#14]

Possibly not my final word. Yesterday I finished with Plusnet Broadband & Landline having received the "Jan 2027 landline is dead" email from PlusNet. To avoid any year-end bottleneck (my contract ends in November) I took advantage of their EE migration offer. I found out that speaking to PlusNet they couldn't match the Email offer, so I did it through the email's link with the discount code offered. I'm paying £2 less for Fibre+Landline than I was for ADSL+Landline, and no termination fees. Everything went well on the day AND my migrated-to-Greenby plusnet email has remained intact. 

However, while consdering what action I should take, I looked a bit more into Greenby and its parent company Enix Ltd. On Trustpilot, Greenby gets a miserable 1.2 (as we know, it's a wonder it's as high as that). A fellow product of Enix, Eco Web accessed direct from Enix's homepage, where mysteriously Greenby has no reviews, gets a rating of 4.9 and a red warning from Trustpilot that Enix are breaching Trustpilot's rules and manipulating reviews to their own advantage - hence the 4.9. I know whose side I would take in this case: Trustpilot over Enix. 

To me this is a big fat Red Flag with Bells on, with the concomitant risk that Greenby will fold. Enix Ltd / Greenby operates out of an office literally next door to where my daughter works so we'll soon know if there's a moonlight flit. Although my email has worked OK for the last period of time after a shockingly bumpy start, how can I have confidence that I can rely on that continuing?

Hence, I've made the decision to start moving away from Greenby's Plusnet to my already established gmail address. 

[#15]

@blairatholl 

"To me this is a big fat Red Flag with Bells on, with the concomitant risk that Greenby will fold. Enix Ltd / Greenby operates out of an office literally next door to where my daughter works so we'll soon know if there's a moonlight flit."

I trust you will be able to give us an early warning if anything untoward looks likely?

blairatholl, huh? So either a Scot, or a fan of 'A Very Peculiar Practice'? 😀

A Very Peculiar Practice - Wikipedia