Update on Plusnet email migration to Greenby

[#1]

What’s happening?

We’re in the process of moving Plusnet email, webspace, and domain services to our new supplier, Greenby. Here’s the latest update and what you need to know.

We’ve recently completed migrating Metronet, and most Force 9 and free-online email only accounts (plus a small number of Force 9/Free-online email and Broadband accounts) over to Greenby, and we’ll now be moving onto Plusnet accounts. If you use one of these services, you should receive an email update soon.

Will I notice any changes to my email service during the migration period?

While we’re actively migrating accounts (usually between 8am and 8pm), you may notice a slight slowdown when using email due to the larger than usual server traffic – this is temporary and normal service will be restored once the work is finished. You may find using a device based email client will perform better than webmail during these periods.

On the day your individual account is migrated , you may notice a brief outage when we migrate your mail service. This could mean a delay of up to 24 hours in receiving your mail and changes not being saved, such as deleted emails re-appearing, so we recommend not making any changes whilst migration is taking place.

How to stay updated

If you’d like to keep up to date with the migration process, please keep an eye on your email inbox for updates about your account and bookmark this thread for more general updates – we’ll be updating it on a regular basis.

FAQ

For answers to common questions, please visit Changes to Plusnet email accounts | Help | Plusnet.

Thanks in advance for your patience while our Technology Team are working hard on getting everyone moved across.

If you have any questions about the migration process, please add a reply below and we’ll do our best to get you an answer.

[#2]

Nice to see you're continuing with the migration despite the masses of complaints from people who've been migrated over and missing emails / login details incorrect and Greenby's own advise on user settings being completely wrong.

But to be honest that shouldn't be a surprise as the link to PlusNet's mail has had the wrong settings for months if not years.

When will we have an answer from PlusNet (or Greenby) about the appalling spate of spam, Phishing emails and now viruses that have started since this move became live? 
All the communications blithely state you won't have to do anything on migration  - except it obvious that for some users there's had to be password resets, some people have had to change their login details as the format accepted by Greenby doesn't match that used by PlusNet - the list goes on. What makes it worse is that PlusNet are relying on the support of "superusers" rather than addressing a problem they and Greenby have created by not supplying adequate documentation or support during this migration. 

[#3]

I was migrated on the 2nd December no emails worked and little to no communication from Greenby other than to say I can log in with my plusnet details.

That was entirely true but I did eventually log in and and find my email accounts on there webmail portal which is a slow and cumbersome as plusnet webmail.

According to Greenby your existing email settings work on your third party programs in my case Thunderbird, this not true either.  I spent about 2hours messing with settings on Thunderbird and my iPhone to try and receive emails. So for Force9 users username is blogs so your mailbox would be blogs+{mailbox name} again doesn’t work but blogs@{mailbox name}.f9.co.uk does along with imap.forc9.net so i can now receive emails but I can not send any from Thunder bird or my phone using and settings either old or those suggested by Greenby

There customer support seems to purely online and as of now I have been waiting since the 3rd December for there so called support to get back to me with answers

The only way I can send emails is using there [-Censored-] webmail

Plusnet have dropped the ball with this one and clearly never ran test scenarios with Greenby before off loading there email to them. Plus the amount of SPAM MAIL is getting annoying.