Has anyone discovered how to modify Thunderbird to access Greenby???

[#1]

I was migrated to Greenby on 3rd December.

I have found out by trial and error how to get incoming mail on Greenby's web mail reader.

It seems that Thunderbird can SEND emails with no modification.

Regards incoming emails - I have tried some suggestions on these boards - but the result is either password not recognised, no access to server, computer says no.

I actually prefer to use POP3 so am hoping to restore this service ASAP.

I notice logging on to the Greenby email reader that even that has 3  accounts for me - one with nothing in it, one with 3 emails, and one which is obviosly my ongoing  Greenby ID - currently up to 183 emails.

What do I do? (short of changing to GMail or Yahoo? [both of these are apparently discouraging Thunderbird type access from next year]

[#2]

Just add that messing around with the incoming email settings on Thunderbird has now stopped any emails being SENT as well as received.

So F9/Greenby have electrically castrated me. Ta very much boys.

I am already deaf - now blind as well.

A valued vulnerable customer here.

[#3]

Funnily enough a bit of Googling reveals PlusNet customers having this problem discussing it on the EE boards.

No doubt because (like me) they've been told if you want to keep your land line CHANGE TO EE

https://community.ee.co.uk/t5/Broadband-Landline/Email-client-problems-since-Free-online-changed-to-...

[#4]

Greenby prefer the account name in the format of your email address, rather than the Plusnet preference of accountname+mailbox. So I would double check if you have that correct everywhere in your Thunderbird settings.

If that doesn't work, then you might need to change that mailbox password in Greenby, and then use new password in Thunderbird.

When several of my mailboxes stopped working in email clients upon migration, the solution was to login to Greenby Portal Page https://greenby.com and change the password for each not working mailbox. (three dots menu to the right of the mailbox in the list). Once I chose a new secure password (needs to be quite long and complex) then I was able to get my Outlook and other email clients working again. For some reason Greenby didn't like some of the migrated passwords, so those accounts will probably not get email until the password is reset. Might only affect a few customers, but it is annoying for those customers! At least it had a simple fix.

[#5]

But if you post your current Thunderbird settings, someone might be able to spot the issue or setting that needs changing.