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Standard Webmail (Round Cube) slow performance mitigation

FIXED
bazzer
Pro
Posts: 329
Thanks: 152
Registered: ‎10-12-2010

Re: Standard Webmail (Round Cube) slow performance mitigation

Only just aware of a problem? Or an extension of the problem that's been ongoing for years?

It's a farce.

And how you can display the PN logo "We'll do you proud" I'll never know.

And before anyone says "It's free" no it's not.

When I signed up, this was part of the service.

tonyodonnell
Newbie
Posts: 6
Thanks: 2
Registered: ‎28-09-2020

Re: Standard Webmail (Round Cube) slow performance mitigation

This continues to be a weekly headache for me which never used to be a problem. The Plusnet servers continue to crash and run extremely slowly with Webmail 

Townman
Superuser
Superuser
Posts: 16,896
Thanks: 6,995
Fixes: 67
Registered: ‎22-08-2007

Re: Standard Webmail (Round Cube) slow performance mitigation


@Noiseboy wrote:

I hope that this can get resolved, it is very frustrating, I tried Squirrel mail today, still have connection issues, took 3 attempts to be able to delete some emails from my inbox, this is almost a daily occurrence.


Why persist with using a browser based email client, rather than a proper device based email application?

Townman
Superuser
Superuser
Posts: 16,896
Thanks: 6,995
Fixes: 67
Registered: ‎22-08-2007

Re: Standard Webmail (Round Cube) slow performance mitigation


@bazzer wrote:

PN either offer Webmail or they do not. If you offer the service, then a customer should have a reasonable expectation that it will work without the regular errors that I and others often encounter.

Alternatively, withdraw it completely and accept the risk that customers will take their business elsewhere.


Plusnet offer an email service, with a web interface if you so chose to use it instead of a client side email programme.  No one forces users to use the web interface to an otherwise functional rich and reliable email service.  Many users access lots of mailboxes concurrently on different devices (PC, tablets and smart phones) without issue.

Why do people who find the web interface with large mailboxes a challenge not use an alternative, many would say better, means of accessing the emails?  The majority of users access their Plusnet email via an interface other than webmail with minimal difficulty.

tonyodonnell
Newbie
Posts: 6
Thanks: 2
Registered: ‎28-09-2020

Re: Standard Webmail (Round Cube) slow performance mitigation

Townman posts the similar reply regularly - we want to use the service that Plusnet supply. I am sure that many like me DO use other means to access plusnet email but the point is that PLUSNET should fix their webmail offering 

bazzer
Pro
Posts: 329
Thanks: 152
Registered: ‎10-12-2010

Re: Standard Webmail (Round Cube) slow performance mitigation


@Townman wrote:

@bazzer wrote:

PN either offer Webmail or they do not. If you offer the service, then a customer should have a reasonable expectation that it will work without the regular errors that I and others often encounter.

Alternatively, withdraw it completely and accept the risk that customers will take their business elsewhere.


Plusnet offer an email service, with a web interface if you so chose to use it instead of a client side email programme.  No one forces users to use the web interface to an otherwise functional rich and reliable email service.  Many users access lots of mailboxes concurrently on different devices (PC, tablets and smart phones) without issue.

Why do people who find the web interface with large mailboxes a challenge not use an alternative, many would say better, means of accessing the emails?  The majority of users access their Plusnet email via an interface other than webmail with minimal difficulty.


In my case, I use the web interface to filter and delete all the rubbish and spam before I download to my PC.

I also use the web interface when at work, or travelling. Yes, I could use the mail apps on my phone, but using a browser interface is more discreet and kinder to the neck and eyes.

You ask why people find it such it such a challenge to use an alternative.

Let me ask why PN cannot provide a reliable service to view emails, when they form the smallest amount of data compared to streaming video and games etc?

This has been ongoing for years and they clearly have no intention to put effort in to resolve it.

bazzer
Pro
Posts: 329
Thanks: 152
Registered: ‎10-12-2010

Re: Standard Webmail (Round Cube) slow performance mitigation

All day long!! 

Absolute rubbish. I wish I could charge for the lost time.

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