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Setting Up IPAD 2 Email

dombeya
Newbie
Posts: 4
Registered: ‎01-01-2012

Setting Up IPAD 2 Email

Help

I'm having trouble getting email to work on my IPAD 2 using the Plusnet Network
I can access the internet via WiFi on the IPAD but I'm getting errors when I try to setup email.
I've previously setup email on the Laptop which is functioning correctly.
I've tried setting up the IPAD email for both IMAP and POP to no avail.
I set it up as follows:-
New Account
Name:  Fred Bloggs
Address: fbloggs@username.plus.com  (I use my usual plusnet email address)
Password: *********  (I've used the same password as to login to my Plusnet account)

Incoming Mail Server
Host Name : imap.plus.net
User Name: username (I've used the same Username as to login to my Plusnet account)
Password: ********* (I've used the same password as to login to my Plusnet account)
Outgoing Mail Server
Host Name: relay.plus.net
User Name: username (I've used the same Username as to login to my Plusnet account)
Password: ********* (I've used the same password as to login to my Plusnet account)
I then get the SSL Errors as expected which I say 'YES' to.  ie set up the account without SSL.
I then get the error 'imap.plus.net' is not responding.
I've looked at the advanced settings
The server port for Incoming email is set to 110 and the Outgoing is set to 25.
Thanks in adavance for any assistance.
Nick
8 REPLIES
Superuser
Superuser
Posts: 6,805
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Setting Up IPAD 2 Email

Iphone setup guide is here http://community.plus.net/library/email/setting-up-plusnet-email-on-an-iphone/ I assume its the same for the IPad.
Note that the if its not the account default mailbox then the username should be 'username+mailboxname' and the password the mailbox password i.e the same credentials you use to login to webmail.
Hope that helps
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Setting Up IPAD 2 Email

Duplicate thread removed
dombeya
Newbie
Posts: 4
Registered: ‎01-01-2012

Re: Setting Up IPAD 2 Email

MisterW
The account is the default mailbox so I'm using the same password throughout.
I'm also assuming that the setup is the same as the IPHONE guide.
Thanks Nick
Superuser
Superuser
Posts: 6,805
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Setting Up IPAD 2 Email

Can you login to webmail ok with the same username/password ?
dombeya
Newbie
Posts: 4
Registered: ‎01-01-2012

Re: Setting Up IPAD 2 Email

Yes. I can login to webmail ok with the same username/password
Superuser
Superuser
Posts: 6,805
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Setting Up IPAD 2 Email

Ok, that proves that it's not an account problem since webmail uses imap to access your mail.
It's looking like an IPAD setup problem.
I think we need someone who's actually got an IPad to help...
Meanwhile I would suggest you double check all your settings just in case
Superuser
Superuser
Posts: 9,810
Thanks: 1,184
Fixes: 67
Registered: ‎06-04-2007

Re: Setting Up IPAD 2 Email

If you are using imap.plus.net I think the port number needs to be 143. (110 is for POP3.)
David
megazak
Newbie
Posts: 2
Registered: ‎06-01-2012

Re: Setting Up IPAD 2 Email

I had the same problem in the last couple of days on my ipad with the IMAP server not responding. However it has suddenly started working so I am thinking it was actually a server problem?