Here os the response:
The bounce-back message you've shared is very concerning. It appears to be a phishing or spam email pretending to be from the Social Security Administration, and it contains instructions to download a "Security Update Tool," which is a common way for scammers to spread malicious software.
Since you mentioned that this message has nothing to do with you but is bouncing back to your account, there are two likely scenarios:
1. Account Compromise: Someone may have gained access to your email account and is using it to send out large volumes of spam. This would explain why you are receiving hundreds of "recipient rejected" bounce-back messages. 2. Spoofing: A spammer is sending emails and making it look like they come from your address (<redacted>@<redacted>.force9.net), even though they aren't using our servers.
To secure your account, please follow these steps immediately:
* Change Your Password: Log into your Greenby dashboard and change your mailbox password right away. This will prevent anyone else from accessing your account if it has been compromised. You can find instructions here: https://greenby.com/support/knowledgebase/article/16
* Check Webmail "Sent" Folder: Log in at https://webmail.greenby.com and look in your Sent folder. If you see these "Social Security" emails in your Sent items, it confirms that your account was accessed by someone else.
* Do Not Click Links: Ensure you do not click any links or download any attachments from that bounce-back message.
If you are currently unable to send or receive legitimate emails, it is possible that our system has temporarily restricted the account for security reasons due to the high volume of spam being sent. Once you have changed your password, please let me know, and I can assist you further.
Moderator's note:
Personal information removed from a public forum (to an area that staff can see).
