Plusnet email moving to Greenby

[#1]

Nope @ColdharbourDave I mean exactly as I say, I use Gmail to collect my Plusnet emails & have done for the past 20 years or so. By collecting them in Gmail, I can then read them in both my browser, or on my Android phone. It still works for username@username.plus.com but not email@username.plus.com

[#2]

@ColdharbourDave 

Your statement might at best refer to the operation of a POP3 client; it is not universally true.  An IMAP client will never of its own accord remove emails from the server as described.  The operation of a POP3 client is predicated on the server retention rules chosen by the user.

[#3]

Just an FYI it may have been put here before but not aware, if you are retrieving your Plusnet email (I also presume all other flavours) via GMAIL that for the main email address username@username.plus.com just the username works, but if it's any other mailbox you have to use the fully qualified email address name@username.plus.com you can no longer use username+name Or at least this is what resolved my issues.

[#4]

Been moved over Friday afternoon, tried to figure out why no mail coming through - no authentication failures, changing username to the account email address resolves it.

But, all teh aliases and forwarders I had configured in the old plusnet mail portal have been dropped, thankfully can still retrieve the list of them from the old portal, but is a bit of a ball ache to have to reset them up again.

Maybe thats something to forward to the Greenby techs to ensure furture migrations have alises retained.

[#5]

@teamdb Yes, the change from account+mailbox to email address is a real pain for secondary mailboxes - I know Greenby are aware of it and are working on a fix.

All my forwarders were migrated ok, but none of my aliases were which caused lots of mails in the catch-all box. It took them 3 days to find my missing aliases. See thread . So please make sure you raise a support ticket.

[#6]

i've recreated teh alises, so i'll just sift through the catchall account.. won't raise a ticket for that as it was bad enough questioning the ai chatbot about the spam filter not allowing domain level blacklisting like on the old portal.. 

[#7]

I have received an email from Greenby that my Plusnet email has been migrated.   It is a copy email to my  metronet address. No such email has been received at my plusnet address. i.e. the address which is supposed to be migrated.  If I did not have the alternative metronet address I would not know that the plusnet address has been migrated

When I log in to the Greenby portal it says not recognised.  I am sure the password is correct e.g.recently recognised on Plusnet webmail.   I can send from the plusnet email but, as I say,  it has not received Greenby notification email

I have just been catching up with all the previous messages here -  Plusnet email moving to Greenby.. As someone who has never needed to get to grips with these intricacies of email addressing this all sounds daunting,.particularly as I cannot log into Greenby portal

My email address takes this form xya@xyabcd.plus.com where my initials and surname are X Y Abcd. I use Thunderbird. 

Any advice please.

[#8]

@Mount For what it's worth & that might be nothing, mine didn't work on the day I got the email, it didn't work until the next day.

If you used to sign into Plusnet webmail with xyabcd+xya try signing into Greenby as xya@xyabcd.plus.com with the same password.

[#9]

@Phaeton   Thanks - perhaps I will just have to be patient.  But it is a concern as that address receives important messages. It is also the email linked to my @Mount profile here - I am not receiving the usual heads-up email of a new message being posted here e.g yours.

Yes exactly same email address and password as for Plusnet webmail but it says not recognised.  

[#10]

@Mount You should also be able to sign onto greenby.com itself with just xyabcd & your Plusnet password, to say they are solely an email provider they have a lot of inconsistencies as though they haven't been doing it long.

[#11]

@Phaeton     Brilliant.

I have 2 metronet email addresses migrated earlier.  Logging in to those is by the relevant email address and the associated password.

That doesn't work for plusnet email but thank you - I have just tried my Plusnet username and Plusnet password and bingo I'm in!    Also now received the heads-up email re your last message.here.  But not for your earlier message and I still haven't received Greenby's own email notifying the migration.  What other emails have I not received.?

All so inconsistent with little useful advice - we were told we needed to do nothing and to continue logging in as before. No indication that plusnet email needed different treatment to metronet email..  

[#12]

Greenby support is so bad it's beyond a joke. 

I raised a Support Ticket via the Greenby web portal - providing all the details of my problem, and the 'AI' has responded recommending is to try raising a support ticket via the Greenby website! I wonder what will happen if I raise another support question.

[#13]

@salts I got an email from them the following day they had access to the AI transcript.

[#14]

I hope my experience may help people.  I have resolved a migration problem by trial and error.

My account was migrated from Plusnet to Greenby last week and I was not receiving any e-mails into my Outlook in-box (traditional Outlook within Microsoft Professional 2013).  The last e-mail I received was the e-mail from Greenby telling me that I had been migrated.  But the e-mails were still visible via webmail so I knew that the account was working properly.

I have a Windows 10 PC. The account is set up for POP3 so that e-mails download onto my PC and are stored there, not on the Plusnet server.

After looking at other people's experiences and solutions (and surprisingly some of the AI solutions) detailed in this invaluable community, I made two changes to the Outlook settings:

1.  Change the User Name from [NAME].plus.com to [NAME]@[NAME].plus.com

2.  Change the incoming server from mail.plus.net to imap.plus.net (using Port 995) EVEN THOUGH IT IS A POP3 ACCOUNT

It is possible that (1) on its own might have worked.  I cannot remember which order I made the changes or whether I tested one of them individually.  But I now know that I am receiving e-mails into Outlook.  The only issue is that all the e-mails on the server were downloaded into Outlook when the new connection was successful, even those already received before the migration - so they need to be manually deleted as they are duplicates.  But that is a small price to pay for having got the system working again.

[#15]

So having lost the functionality to one click emails and mark them as spam when logging on through the Greenby portal to access my Metronet email addresses I raised a ticket. After going backwards and forwards through the AI robot I finally receive a response from a human. The response was as follows in respect of my ticket raised.

………………………………………………………………………………………………………………………………………………

I asked…….

The one click Spam function which was available from within the Greenby portal after the migration has now gone. Why can’t I create one filter that I can use for all spam emails address or domains. There is no option to easily add an email address to a spam filter. You must create a new filter for each address.

………………………………………………………………………………………………………………………………………………..

The response was………

Thank you for your message. As a Metronet user, access to some features is limited. However, in Roundcube Webmail you can create more advanced filters that allow you to block specific email addresses or entire domains.

While this doesn’t replicate the one-click “Mark as Spam” feature, using these filters you can efficiently manage and automatically redirect unwanted messages.

……………………………………………………………………………………………………………………........................................

The above response provided by Greenby is not entirely correct. When logging in to my Metronet email addresses through https://webmail.enmail.co and not thorough the Greenby portal the one click Spam function is available and works. So, if you want to mark emails as spam do not log in to Metronet email through Greenby – log in directly through https://webmail.enmail.co