Plusnet email moving to Greenby

[#1]

and often connect via imap.plus.net (or mail.plus.net) even for POP3

You can ignore the confusion between imap.plus.net and mail.plus.net, they both refer to exactly the same IP address and system. Whether an IMAP or POP3 connection is made depends entirely on which port you use and how you configure your email client. Use port 995 for POP3 and 993 for IMAP.

Having said that, I would suggest using the mail.plus.net name for POP3 and imap.plus.net name for IMAP. It makes no difference technically but it makes it easier for a human to understand😀

[#2]

I appear to have resolved one issue; that of not receiving e-mails. I set up new accounts for each inbox in thunderbird using the same greenby settings rather than trying to edit the original account data values . I then closed down windows and restarted it from cold. Hey presto, I am now receiving email although it appears to be duplicating every new message. Still no luck on the sending problem though.

[#3]

Maybe install a new copy of Thunderbird and set up again?

Seems a bit drastic though. Why can't the parameters simply be changed to Greenby requirements?

[#4]

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@mavison wrote:

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Note that for mailboxes, there has been some suggestion that migration sets them to the main account password. That was true in my case, but I was not sure what it was before migration!

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If you cannot be sure what it was before migration, then it is difficult to make the above claim with confidence.  There has been no affirmed evidence that mailbox passwords have been changed.

It is certainly the case that on the early Forec9 migrations email address credentials using the force9 variation of the email address did not work, whereas the f9 variant did.  Now they both work.

As of now, there is empirical evidence that some secondary mailboxes might encounter difficultly logging on via the PLUSNET webmail service using email address rather than account+mailbox userID.  This is being discussed as I write, to clarify the scope of the observed issue.

[#5]

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@SilverE wrote:

so I asked "Can I use SSL/TLS connection"

and it replied "Short answer: No—please use the standard non-SSL settings."

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It is a tad foolish to put so much faith in AI - it is indeed artificial, but it is not intelligence as we know it; it just regurgitates whatever crud it was fed with.

Think about it ... why would anyone regress service functionality on migration?  Encryption has bee the default standard for years.  Folks need to apply their own wisdom.

[#6]

What is a 'secondary mailbox'? We have about a dozen (plus.net) mailboxes.

[#7]

The default mailbox (the one you cannot delete) us usually account@account.plus.com

Any other MAILBOX such as fred@account.plus.com is a secondary mailbox.

There are other email addresses which might be aliases for a mailbox (fredrick@ ) or redirection addresses.

[#8]

Regarding setting up Thunderbird afresh - after trying again fiddling with the settings on the existing account (which Greenby say do not need to be changed) I tried setting up a new account on the existing Thunderbird.

Thunderbird will not "detect" an account of the form "mailbox"@user.force9.net

but is does detect "mailbox"@user.f9.co.uk

That said I am no further forward because it will not log on and get mail - ANY passwords are not recognised.

I guess I could go the whole Luddite hog and change the passwords on the Greenby webmail site.

Reluctant to do this in case I lose access to my email altogether.

Any views???

NB Greenby's support instructions are clear that POP3 is on port 110 and SMTP on port 25.

Various people up thread are saying port 993 or 995

The contributors also suggest encrypted passwords - but Greenby say NO encryption

Confused - you'd be better off watching "Soap" in 1975!

[#9]

@ColdharbourDave Various bits of the Greenby 'support instructions' are horribly wrong.

[#10]

@ColdharbourDave 

Is the mailbox in question a secondary mailbox?

If yes, try account+mailbox as the credentials.

@dave - tagging for your radar - if this fixes CHD's issue, then this matches the testing scenario discussed elsewhere, thought to be associated with a 'broken' account.

[#11]

My migration appears to have gone smoothly apart from an old codger forgetting his password to his account, luckily Google came to his aid, but I'm still getting some emails from a Domain which the system says contains a virus, I blacklisted the Domain on Plusnet & they stopped arriving. I asked Greenby AI how to Blacklist the Domain & was advised I should have options for 

Greenby Dashboard (Client Area) - https://greenby.com

This is where you manage mailboxes, filters, domains, billing, settings
This is where you should see: Mailboxes, Forwarders, Filters, Settings under the Email section

I don't have these, eventually AI gave up & said I needed to talk to an agent & would transfer me, I gave up after 30 minutes, so thought I'd ask here. This is the screen I see, is it different to yours, or is it the same & AI is wrong (shock horror)

[#12]

@Phaeton I cannot see your screen yet, but does it have a heading of Welcome, with buttons for Tickets, Invoices and Domains?

If so, underneath there should be an area of Recent Products, which includes Email - Connected and your domain name.

At the right is a Manage button - click that and you should see the screen you are looking for.

[#13]

@Phaeton 

Indeed the portal is not overly intuitive.  On the approach of "kick everything everywhere until you find what you what" ... the screen I believe you are looking for is "behind" the email domain link at the very bottom.

I will also approve the image so others can see it.

[#14]

@mavison Thank you

@Townman Ah I have found I need to click the Greenby logon in the top left, then click on Manage, which then gives me all the options.

However I have now found another problem, emails to username@username.plus.com & all the aliases of it are working, but myname@username.plus.com is not downloading emails, although they are in the Greenby webmail and my client Gmail says it's checking & there is nothing to download.

[#15]

Excuse me butting.

Confused when you say your Gmail client.

Do you mean Outlook, Thunderbird or such.

If Thunderbird you need to get the setting right to make it work properly with Greenby.

I solved this myself (results posted on another thread) 

If you ARE using an offline reader client, eg Thunderbird or Outlook, then once it synchronises with Greenby in it will empty the Greenby emails from their webpage, and you can disregard it (unless collecting mail remotely when your main pc is off)