Plusnet email moving to Greenby

[#1]

@mavison I agree the Greenby 'documentation' is totally wrong, which is inexcusable for a company such as Enix - a supposedly expert hosting/mail service, but unfortunately, a little like many 'tech' company's, their revision policies seem to be at the bottom of their list of priorities  and there is no way, it seems, of getting them to correct the documentation in a timely manner.

[#2]

@gardent Hopefully, this poor, to put it politely, service will be corrected quickly - but don't hold your breath - see my comments above.

[#3]

Thank you for your response.

At the moment I can send emails - but not receive them via Thunderbird.

At least not receive them on POP3 which I what I want.

They are still coming in though - and can be viewed on the Greenby web browser.

If I wanted a web browser I would not have used Opera (18.17 and prior) or Thunderbird in the first place.

Any ideas on POP3 (NOT telling me it's lazy!!!)?

[#4]

I tried this.

Of course you are using IMAP and I am trying to set up POP3 so it doesn't work.  

[#5]

@ColdharbourDave are you using the full email address OR the <accountname>+<mailbox> as the username for the incoming server in the Thunderbird configuration ?

[#6]

I tried the normal email address - which didn't work obviously.

If that had worked the Thunderbird would have continued to work anyway.

The I tried the account name + mail box name - which didn't work either.

Sending continues to work apparently - but I have lost formatting.

[#7]

---

@ColdharbourDave wrote:

The I tried the account name + mail box name - which didn't work either.

---

Do you have settings:

POP3 Server: mail.force9.net
Port: 995 Security: SSL/TLS

Or something else?

[#8]

What's all this then (advanced users only) in the email section of Greenby's webmail interface - in which I apparently have 3 email accounts:

Username: david@mmmmmmm.f9.co.uk

Password: Use the email account`s password reset password

incoming Server: imap.force9.net

Protocol IMAP (encryption enabled)

IMAP PORT: 993

Outgoing Server: relay.force9.net

SMTP PORT: 465(encryption enabled)

If you prefer to use the POP protocol rather than IMAP then please use port 995 with Encryption turned on.

[#9]

Google AI has the following comment:

Greenby (formerly Plusnet's free email) is migrating users, causing POP3 issues, but they do support it; you need to use your full email address as the username and often connect via imap.plus.net (or mail.plus.net) even for POP3, using ports like 995 (SSL) or 110 (non-SSL), but confirm settings on Greenby's support site as they update after migration. Many users struggle with the transition, needing to update clients for the new server/login details, so check their knowledge base or contact support for the precise, current settings. 

Key Steps & Settings:

1. Username: Use your full email address (e.g., yourname@yourdomain.co.uk).
2. Incoming Server: Try imap.plus.net or mail.plus.net (Greenby uses Plusnet's infrastructure).
3. Port:
   • SSL/TLS: Port 995 (Recommended for security).
   • Non-SSL: Port 110.
4. Authentication: Use your full email address and password.
5. Check Greenby Support: Settings can change post-migration; visit Greenby's support pages (or Plusnet community forums) for the definitive settings after your migration is complete. 

Why the Confusion?

• Migration: Users are moving from Plusnet to Greenby, and settings often break during this time.
• IMAP/POP3 Mix-Up: Some users find they must configure POP3 settings but use the IMAP server address (imap.plus.net).
• Outdated Info: Older guides or settings may not reflect the new Greenby environment. 

If you face issues, update your email client (like Outlook, Thunderbird) with these details and look for specific updates on Greenby's official support channels. 

[#10]

HELP!!!

[#11]

Am having the same troubles as everyone else with the switchover.  Changed all the settings in thunderbird to those specified by greenby but still no luck. Incoming mail is non existent outgoing mail is blecked by an microsoft service, (Hotmail, MSN, Outlook) as it treats sender as proscribed.. Plusnet support is now only interested in broadband and is aggressively fending off any arguments that they bear some responsibility, Greenby support is  useless. Go onto chat, bombs out within a couple of minutes. Only let me raise 1 ticket despite several issues.

Email matters... I missed the announcement of an old coleeages death because the email service was unavailable

[#12]

Sorry for the typing. I suffer from tremors especially when I am anxious

[#13]

I am the same - more or less.

Bur my Outgoing emails from Thunderbird are OK

I tested by checking with secondary accounts with Yahoo and Gmail.

Gmail treats Force9/F9 etc as spam - but this happened before.

Nothing coming in via Thunderbird.

I think this may be an IMAP conspiracy.

Clearly Greenby think then can charge £15 pa for storing your emails.

Possible Gmail and Yahoo will also do this eventually - although for the time being Yahoo intersperses your email with adverts, in the manner of Twitter (sorry X).

[#14]

Hi @ColdharbourDave 

I am only having trouble with Microsoft based emails (outlook,MSN,Live,Hotmail)  others, Gmail, etc. are OK.

the error in the header states

Final-recipient: rfc822; Ive Hidden the recipient
Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [212.159.14.17] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol Filter Agent][AGT=PFA][MxId=11BC5D391E61BDCA] [SG2PEPF000B66CD.apcprd03.prod.outlook.com 2025-12-04T22:58:24.360Z 08DE2E9C9CCCA225]

[#15]

---

@ColdharbourDave wrote:

Google AI has the following comment:

........ but confirm settings on Greenby's support site as they update after migration.

.......so check their knowledge base or contact support for the precise, current settings. 

.........update your email client (like Outlook, Thunderbird) with these details and look for specific updates on Greenby's official support channels. 

---

Not sure the point of a copy-paste of Google AI without further comments, but shows EXACTLY the problem when the Greenby information is wrong.

It is not a 'user stupidity' issue for believing the Greenby 'help', it is that Greenby are incompetent and provide incorrect 'help' and won't correct it.