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Please Help me stop unwanted emails

FIXED
Katie222
Rising Star
Posts: 84
Thanks: 19
Fixes: 3
Registered: ‎16-01-2017

Re: Please Help me stop unwanted emails

John I just managed to PM Leanne_T who asked me to PM a copy of the properties of one of my unwanted emails. 
I now have a word file with the properties but didn't know how to attach it.

Katie

jab1
The Full Monty
Posts: 23,565
Thanks: 8,354
Fixes: 353
Registered: ‎24-02-2012

Re: Please Help me stop unwanted emails

@Katie222 I have a feeling you can't attach a file to a PM, although you may be able to include it in the body of the message.

John
Digsy
Rising Star
Posts: 79
Thanks: 20
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Registered: ‎20-06-2016

Re: Please Help me stop unwanted emails


@pvmb wrote:

But, on the Greenby system, surely an Anti Spam setting of "1" is the most aggressive? A higher setting number corresponds to less aggressive.


 

I don't believe I have been migrated to Greenby yet.
Capture.JPG

shark50
Hooked
Posts: 9
Thanks: 1
Fixes: 1
Registered: ‎18-08-2021

Re: Please Help me stop unwanted emails

Hi Leanne,

I just sent you a PM with 10 examples of the headers, I can't attach a file, so there just plain text.

I've plently to chose from I've had 801 from 17:30 yesterday, I think it was about ~900 the day before. They appear every 2-3 mins 😅

 

All the emails go into the SPAM folder, I think my SPAM setting was 2 but I can;t check on plus.net website as I think I've been transferred to Greenby but I can;t appear to login in there.

 

Thanks

Jim

pvmb
Seasoned Pro
Posts: 1,308
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Registered: ‎12-02-2014

Re: Please Help me stop unwanted emails


@Digsy wrote:

@pvmb wrote:

But, on the Greenby system, surely an Anti Spam setting of "1" is the most aggressive? A higher setting number corresponds to less aggressive.


I don't believe I have been migrated to Greenby yet.
Capture.JPG


OK! Have never used the Plusnet spam filter. 😊

shark50
Hooked
Posts: 9
Thanks: 1
Fixes: 1
Registered: ‎18-08-2021

Re: Please Help me stop unwanted emails

Managed to get on Greenby website - who knew you had to use the postmaster id/password to access and not the user name, silly me.

 

I found  a settiing called DKIM, which signs your email as proof it comes form you. I know it can be used by outlook/iCloud mail but I assume it won't work here. I primarly read email via iPhone/IPad apps.

 

DKIM.JPG

Digsy
Rising Star
Posts: 79
Thanks: 20
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Registered: ‎20-06-2016

Re: Please Help me stop unwanted emails

Despite putting the PN spam filter back up to 2 the spam has continued, but at a much lesser rate (only a couple of mails per day). Maybe the brief  stoppage before was just a coincidence. I will leave it as is for now and only put it up to 3 if the volume of spam increases.

MisterW
Superuser
Superuser
Posts: 19,279
Thanks: 8,401
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Registered: ‎30-07-2007

Re: Please Help me stop unwanted emails

@shark50 

I found  a settiing called DKIM, which signs your email as proof it comes form you. I know it can be used by outlook/iCloud mail but I assume it won't work here.

I really dont know why that setting is present for a Plusnet email account in the Greenby portal. Enabling it generates a DKIM key and shows the required DNS record that needs adding to the domain DNS. Since there is no access to create TXT records in DNS for an <account>.plus.com domain , its pointless!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

shark50
Hooked
Posts: 9
Thanks: 1
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Registered: ‎18-08-2021

Re: Please Help me stop unwanted emails

@MisterW 

Yes DKIM does appear useless for a std user, looks more usefull for a server IT setup.

My spoof emails count was:

8-9 Apr    904 emails

9-10 Apr  106 emails

They had been coming in at 2-3 min intervals at 10am this morning, now it;s one evry 60 mins - his bot farm must have moved on to somebody else😀Thanks

Jim

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.
Mad_Moggies
Aspiring Pro
Posts: 1,315
Thanks: 67
Registered: ‎01-08-2007

Re: Please Help me stop unwanted emails

I got just one through yesterday and none today so far, fingers crossed!

The only thing new that I did was to set my computer (Mac Mini) to put anything with a header containing 'YOU PERVERT' straight into the Junk folder in Mail. That was sometime on Thursday. (I was still moving them manually into Junk on my phone and clicking on "Mark as spam" in webmail to move them to the junk folder.)
As with you, I'm hoping they've finally given up on attempting to con me out of my savings!!

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS and Firefox user with latest versions of both
Chris_S
Plusnet Help Team
Plusnet Help Team
Posts: 34
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Registered: ‎11-12-2024

Re: Please Help me stop unwanted emails

Hi @Mad_Moggies 

Have you had any further examples come through since you last posted?

Chris S

Mad_Moggies
Aspiring Pro
Posts: 1,315
Thanks: 67
Registered: ‎01-08-2007

Re: Please Help me stop unwanted emails

No, @Chris_S, none since the lone message on Friday., thank goodness!

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS and Firefox user with latest versions of both
Katie222
Rising Star
Posts: 84
Thanks: 19
Fixes: 3
Registered: ‎16-01-2017

Re: Please Help me stop unwanted emails

Fix

When I started this thread I was really concerned about these malicious emails and had been getting them already for weeks.
Now over the weekend I haven't had any but hardly dared say anything in case they started again.
Thanks to you all for support and explanation that it would end eventually. You're all stars.

Digsy
Rising Star
Posts: 79
Thanks: 20
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Registered: ‎20-06-2016

Re: Please Help me stop unwanted emails

None for me for the last two days as well.👍

Katie222
Rising Star
Posts: 84
Thanks: 19
Fixes: 3
Registered: ‎16-01-2017

Re: Please Help me stop unwanted emails

The evil emails started again at the weekend - sick to death of them.

Katie