Partner suddenly can't send or receive emails

[#1]

Hi

My partner's email <removed>.plus.com has suddenly stopped working for sending and receiving emails using Thunderbird. She tried logging in to Greenby but details are not recognised. I have a separate broadband account with Force9 and that seems to be working, forwarding all my emails to a Proton account. I can also log in to Greenby. There is no <removed> account - she only uses Plusnet for the email address. Any help or advice appreciated. Thanks.

Alan F.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#2]

@goosehead first you might want to edit your post to redact the actual email address, its a public forum!

There is no ****162 account - she only uses Plusnet for the email address.

I'm not sure what you mean by that, an <account>.plus.com email address must be associated with an account ?

[#3]

Mister W

When I say my partner has no account I mean she has no associated broadband account but only a stand-alone email account. Hope that helps.

Alan F.

[#4]

In that case there shouldn't be any problems.

[#5]

If she has no associated broadband account i would guess that 30 days free have expired since migration to greenby.

I believe it needs logging into greenby main (not the webmail) site and paying £15. Depending on which of the plusnet brands the email is it may require full email address rather than just username previously used to log into plusnet account.

[#6]

Thanks for your suggestions everybody but the switchover is causing so much hassle that my partner has decided that it will be easier to get a new gmail address and just inform everybody of her change of email! This will also save her £15. Not impressed with the way this has been handled by either Plusnet or Greenby as she has received no communication from either!

Alan F.