Outlook cannot connect to PlusNet email server

[#1]

I have had nothing from Greenby or Plusnet about the migration, could it be because I only have an email only account with plusnet?

[#2]

@sjmartin60  No any user with a Plusnet or associated brand email account will be contacted at the appropriate time.

[#3]

I can read emails from plusnet using Thunderbird but Have always had problems sending.

[#4]

> I can read emails from plusnet using Thunderbird but Have always had problems sending.

Is it still happening? If so, can you provide any error messages. Thanks. 

[#5]

Is it still happening? If so, can you provide any error messages. Thanks. 

[#6]

Sudenly today one of my plusnet email accounts is having server connection problems in Outlook (Classic) and is not recognising my password; a pop up keeps asking me for it but fails to accept/recognise it. The server settings seem to have changed from relay.plus.net to mail.enmail.co and every time I try and change it I get a message saying failed to connect. Google AI suggests it is something to do with migration of my account to "Greenby", but they don't have any means of contact or support, but is providing several different mail server account settings.

Not sure what to do.

[#7]

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@LoneBee wrote:

Sudenly today one of my plusnet email accounts is having server connection problems in Outlook (Classic) and is not recognising my password; a pop up keeps asking me for it but fails to accept/recognise it. 

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Continue to use relay.plus.net.

If you've changed your password, or it's different with Greenby, ensure you're using your Plusnet password. Any full error messages would be useful too. 

[#8]

Thank you for your response.

I have tried again using the relay.plus.net but without luck.

The message I am getting in Outlook is "Something went wrong", "We couldn't connect to the incoming (POP) server. Please check th incoming (POP) server settings and try again."

I am wondering if I should remove and reinstall the account?

[#9]

The inbound server is mail.plus.net. 

relay.plus.net mentioned above, is for outbound. 

[#10]

I have tried using the mail.plus.net for the outgoing server and get the same message. I tried unchecking the message requiring encrypton box and got a slightly different message "The connection to the incoming (POP) server was dropped. Please check the incoming (POP) server settings and try again."

I have looked at my other plusnet email accounts and they all seem to have the "mail.enmail.co" server settings and seem to be working normally. I have retried with those settings, which it keeps defaulting to, and get back to the mailbox password not being recognised. However, the mailbox is working normally on my iphone with those log in details.

Somewhat mystified 

[#11]

I still haven't had any notifications from Greenby about the migration although Thunderbird is working fine