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No access to email

mac51
Grafter
Posts: 44
Thanks: 18
Registered: ‎09-11-2017

No access to email

I have been running down my use of my plusnet email address due to the future uncertainty of service,. However for a few days now both my and my wife's access to the server have been failing with the message "login to server mail.pus.net with username xxxxxx failed". I can't find a way way of managing mail from my account and cannot login to webmail.

Can someone please shed any light?

7 REPLIES 7
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,029
Thanks: 439
Fixes: 101
Registered: ‎22-01-2018

Re: No access to email

Hiya @mac51

 

I'm really sorry you are experiencing this issue and I can imagine the frustrations this is causing. 

 

Could you send me a screenshot and description of the the error you get when trying to log into webmail? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
mac51
Grafter
Posts: 44
Thanks: 18
Registered: ‎09-11-2017

Re: No access to email

Thanks, Sammy,

I'm struggling with a screen shot from Windows but the login screen for webmail just shows a pink banner at the top saying "login failed" . I've checked that I'm using my PlusNet account name and password which works ok elsewhere.

I still have no link to manage email on the account homepage.

jab1
Legend
Posts: 18,897
Thanks: 6,192
Fixes: 283
Registered: ‎24-02-2012

Re: No access to email


@mac51 wrote:

 

I still have no link to manage email on the account homepage.


Not even right at the bottom, as in the screenshot below?

Screenshot 2022-10-12 at 16-35-02 Manage account Member Centre Plusnet.png

John
mac51
Grafter
Posts: 44
Thanks: 18
Registered: ‎09-11-2017

Re: No access to email

No. I have the other three, Additional Support, Referrals, and Marketing preferences headings but no link to manage mailboxes. Something's been changed somewhere.

jab1
Legend
Posts: 18,897
Thanks: 6,192
Fixes: 283
Registered: ‎24-02-2012

Re: No access to email

Sounds like there is something wrong with your account details then - but I don't know what.

John
mac51
Grafter
Posts: 44
Thanks: 18
Registered: ‎09-11-2017

Re: No access to email

Thanks, I think you must be right. Hopefully the team will pick it up soon.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,633
Thanks: 10,208
Fixes: 1,606
Registered: ‎21-04-2017

Re: No access to email

Hi @mac51,

Could you drop me a private message with the account username you're using? I see you have two accounts; one is a broadband account with no email component attached, and one is a free email account.

I can't confirm the full username publicly but the right username to check your emails should begin with j. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet