Is Greenby down?

[#1]

I don't have a Greenby account (and no intention of doing so, thank you, given the hassle everyone seems to be getting with it - seems very much like Trump's Reflection Pool contract awarding).

I have adjusted my Plusnet spam filter to make it as open as I possibly can without it being Off... but no difference.  And now the "Member Center" no longer offers the link to manage this setting!

Having to tolerate marking everything repeatedly NOT as junk is the least of my problems - none of which can be done if the mail servers are offline.  No POP3 connection, no Webmail connection. NO EMAILS AT ALL

(sorry, not shouting at you, just very frustrated with PN)

[#2]

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@HeadFullOfWool1 wrote:

... seems very much like Trump's Reflection Pool contract awarding).

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That went biggly greenly, as opposed to badly Greenby 

[#3]

Ha! yes.

PN webmail back online now, but I've now changed my domain forwardings to the IONOS basic mail, as I always grab my messages down by pop3, so their small 2GB limit should be fine for covering the odd times I'm away and can't pull them down.

[#4]

Sunday 06:50.  

Greenby email still down via POP3 / IMAP and via Greenby & Plusnet webmail portals.

At least the 6 email accounts have re-appeared in the www.Greenby.com portal.

Has any found a Greenby service status page ?

The closest I've seen is at : https://status.ecowebhosting.co.uk/  
another Enix brand using email server :  mail.enmail.co  as described at
https://help.ecowebhosting.co.uk/email-hosting/how-to-set-up-your-email-client-outlook-apple-mail-th...

The Eco Web Hosting show they have a mail server outage from about the same time.

[#5]

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@chaswinder wrote:

Terrible!  @jab1 - I see you migrated to Mythic Beasts, do you have a old post anywhere you can link to on what the steps are to do this in practice?  I have my own domain which I've previously just auto-forwarded emails to my (two) PlusNet mailboxes, which historically has 'just worked' but given the Greenby debacle I think it's time for Plan B.  Thanks in advance.

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@chaswinder Sorry, my switching didn't have (as far as I recall) much, if any, visibility on here, but the MB  website almost walks you through the process, and if you need help, their techs are quick to respond - via email,  there is no phone support.

Have a look at: https://www.mythic-beasts.com/

[#6]

Plusnet email has been down all night and is still down as far as I can see. I can at least open the webmail.greenby.com page and see the login screen (last night that web address just gave a "Database Error") but when I input user name and password it shows Loading.. for a few seconds then says "Connection to server failed".

This is surely the longest it's ever been out continuously. Mythic Beasts: here I come!

[#7]

Plusnet mail down all night and this morning for me too. No access vie Thunderbird or Webmail.  

[#8]

Finally back here, just now. iPad asked for password again, but found I didn’t need it, emails were already loading behind the pop-up. 

[#9]

Both PN and Greenby seem to be working OK for me ATM, just sent a test message from one account to the other and vice-versa, using IMAP/Thunderbird.

Not so last night though, although some messages expected on the Greenby account last night are now showing as delivered.

Edit: Correction - the old PN account which is now Greenby is POP3

[#10]

Still no word or explanation from Plusnet. Have Plusnet staff who periodically turn up on this forum on holiday? 

[#11]

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@HeadFullOfWool1 wrote:

I don't have a Greenby account

Are you sure? I understand some people have been moved but did not see the Greenby Welcome email.

I have adjusted my Plusnet spam filter to make it as open as I possibly can without it being Off... but no difference.  And now the "Member Center" no longer offers the link to manage this setting!

After having been transferred to Greenby some time ago now I no longer have any link to email settings in my Plusnet account. To me, the above suggests you may have been transferred to Greenby email - the Plusnet webmail interface still works (when it does...). Have you tried logging on to the Greenby.com portal to see if you do have a Greenby account? Despite what it says I find you need to log on there with your Plusnet account username and password. If you log on directly at Greenby webmail (Roundcube Webmail :: Welcome to Roundcube Webmail (greenby.com)) you need to use your full Plusnet email address and Plusnet account password.

[#12]

Still down. Thunderbird cannot reach Greenby. By logging in direct, my Mailbox is back for me but attached is what appears when looking to see of any mail: At present I cannot even change email addresses from my plusnet to my gmail because idiot organisations insist on sending an email to the plusnet address - which of course don't arrive. 

What a pig's ear of a shambles this whole situation is. 

[#13]

@blairatholl 

"Still down. Thunderbird cannot reach Greenby."

Working OK for me via webmail.

[#14]

I'm so pleased it's working for you pvmb. But it's not working for me.

[#15]

I must say, despite all the howling on this forum about Greenby, the only real ongoing issues I have with email are:

1. The Greenby site is a bit erratic in terms of operational speed

2. The serious issue of getting emails through to certain destinations - specifically Gmail

The first issue was very much a problem with the original Plusnet email setup. Have people forgotten so quickly?

And I am yet to be completely convinced that the latter is really a Greenby specific problem.