Greenby junk

[#1]

Trying to solve a VOIP problem, I consulted A&A support who were very helpful. It was a joy to be dealing with a human instead of a bot. But A&A emails always ended up in the Greenby junk folder. I marked each message "Not Junk" but it did not help. How many times do you have to mark emails from the same sender "Not Junk" before the Greenby filter lets them through?

[#2 · Accepted solution]

Experience shows the Greenby website cannot remember "not junk" instructions. You have to create an email filter to guide junked messages to your inbox.
Go to Email → Filters. Click Add. Under Rules…, choose Sender → contains → the sender’s email.
Under Action…, choose Deliver to Inbox (or a folder you prefer). Save. This bypasses the spam engine entirely for that sender.
Another option is to put the sender in the White List.