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Greenby Webmail Flakey

Routefinder
Rising Star
Posts: 495
Thanks: 14
Registered: ‎01-08-2007

Re: Greenby Webmail Flakey

Well to bump/update my post.....

Having set the Anti-spam from 5 to 4 it is hard to say if that had any effect.

Because I am still seeing spam to the same three of my 8 mail;boxes (plus the mailbox that my wife uses so 4 out of the 9 mailboxes in total).

I have set up filter rules but some still comes through, requiring either a review of the current filter rules or simply en bloc transferring of the miss email marked as Spam to a 'to be checked folder' (to avoid the risk of missing the few 'mis-identified ones').

As I and others have mentioned...

In all the many years of being a PN customer I have never experienced such Spam problems including the slew of infected emails that my anti-virus software intercepted & cleaned.

Furthermore, the Greenby Ticket I raised on the 22nd December and bumped on the 6th January is still 'In progress' and remains unanswered to this date......with never an acknowledgement that it exists (other than the AI bots replies).

Though this is not a yet a customer paid for service, I can only surmise that PN have paid Greenby a not inconsiderable amount of money to provide this service but who is getting the value for money? 
Highly questionable that the migrated customers are seeing actual benefits of the move at this time.

Talking of time, only time will tell if Greenby are listening and will improve the service to reduce (even better avoid) Spam getting through.......back to the good old days that we all enjoyed under PN ~ I live in hope Smiley

MM263
Dabbler
Posts: 11
Thanks: 20
Registered: ‎27-05-2017

Re: Greenby Webmail Flakey

Hello Leanne,

Thank you, I had carried out virus scan and changed the password but it made no difference.  I'll do some more tests and send you a private message.