After over 22 years of excellent service the last few months have been extremely disappointing. My Plusnet addresses are effectively unworkable from Thunderbird and although webmail works it's awkward and slow.
The upsurge in spam for me started with the beginning of the migration. Almost all are to only one of my Plusnet email accounts and most claim to be from Boots with some from others such as Evri. Many of these are rejected when I try to forward to abuse@plus.net or report@phishing.gov.uk because they contain 'spam or viruses' which indicates the filtering (set to 5 in my case) is hopeless.
Like PNnewbie I’ve had some purporting to come from Plusnet Support so that when the Welcome to Greenby email arrived with a link inviting me to enter my Plusnet username and password I was wary. I could find nothing on the Plusnet site to say if my accounts had been migrated so I phoned and found that they had. It would have been useful to be able to see on the Plusnet site that the accounts had been migrated and an email from Plusnet as well as Greenby.
I had reported some problems to Greenby and they said:
'I understand you are encountering the error “blacklisted by local policy”. This is occurring because emails are still being sent via BT. When using relay.plus.net, the connection is proxied through BT, and some recipient servers have blacklisted their IP addresses, which results in this error. Once the migration of all accounts is completed, the service will be fully routed through us and this should no longer occur.'
I passed this information to Plusnet who suggested I contact Greenby to resolve it!
It appears therefore that migration is not entirely complete, but whether to the spam and other issues will eventually disappear remains to be seen.
