Greenby Webmail Flakey

[#1]

Greenby.com down. Getting a blank screen saying "something went wrong."

[#2]

Penny, I do agree your sentiment.

However, the evil of the piece really is BT. In their rebranding exercise, they appear to have downgraded Plusnet to leave themselves (BT) and EE as the main players in their: BT, EE, Plusnet Group.

Plusnet being the fallguys in this rebranding exercise - as, let's face it, Plusnet was simply one of the best ISP's in the country - certainly with regard their support service! They came across as friends and losing Plusnet (for me) has been like losing a family member or best friend.

Plusnet moved me on to another email provider - Greenby.

I wanted broadband with a digital landline, and requested this from Plusnet. They said sorry we don't do digital landlines and moved me on to EE for this service.

I then got a letter in the post from Plusnet: "We are sorry to hear you are leaving us." I didn't leave Plusnet, they got rid of me!!

[#3]

Yes we can keep our email addresses, but in two years' time we will have to pay £15 pa for the privilege.

[#4]

You can still get into Webmail even if Greenby itself is down:

https://webmail.greenby.com/

[#5]

Monday 12th Jan 6-51am

Greenby still down 

" something went wrong, try again later"

Kenm

[#6]

Something went wrong? Something has been going wrong for far too long. The damage to the reputation of Plusnet and BT, its owner, will probably be as great as the 2024 consumer protection scandal when BT was fined £2.8 million by Ofcom for failing to give 1.1 million Plusnet and EE customers the required contract information before sign-up.

[#7]

That webmail link is certainly not working this morning.

[#8]

The Greenby site seems to be back but without any of my email accounts.

[#9]

I have managed to send an email from one Plusnet account to another using Thunderbird but there is still no webmail and the ticket I raised some time ago with Greenby is not visible.

[#10]

Greenby appears to be not fit for purpose. 

[#11]

It currently seems possible to get to webmail by going to webmail.greenby.com and instead of using your Username, enter the full email address of the mailbox you want to view. The password is the usual User password for your account.

[#12]

Webmail and my support ticket seem to be back now.