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Getting bounces from outgoing mail sever - I think...

knowdice
Grafter
Posts: 328
Registered: 25-04-2008

Getting bounces from outgoing mail sever - I think...

Several messages sent today with attached graphics files (JPEG) are being returned with the following type of message.
Your message did not reach some or all of the intended recipients.
      Subject: RE: Xxxxx
      Sent: 02/08/2012 14:32
The following recipient(s) cannot be reached:
      'Xxxx Xxxxx' on 02/08/2012 14:32
            552 hpXv1j00A5DAXqh01pXwAi message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.

Is this from the outgoing Plusnet smtp server - relay.plus.net ?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,491
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Getting bounces from outgoing mail sever - I think...

I assume that all the rejected messages were due to go to the same recipient? I ask as error 552 usually means that the recipients mailbox has exceeded it's storage quota.
With that in mind you might want to check the file sizes for the Jpegs as high resolution ones can often have very high file sizes.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
knowdice
Grafter
Posts: 328
Registered: 25-04-2008

Re: Getting bounces from outgoing mail sever - I think...

Yes & will check with the recipient...
Thanks