Emails won't send
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- Re: Emails won't send
Re: Emails won't send
11-06-2018 5:17 PM
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@PeterSoul are you able to send mail to 1 recipient as opposed to around 70 in one go?
Re: Emails won't send
11-06-2018 5:20 PM
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Glad to hear that @cjags
Re: Emails won't send
11-06-2018 5:20 PM
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Apparently yes (sending to myself). AND I can send the multi-addressee message from webmail. But still not yet from my PC. (I have warned them that by the end of this, they will have heard from me several times probably!)
Re: Emails won't send
11-06-2018 5:23 PM
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Curiously, the message-error log lists just the first nine addressees, and then
<- 450 too long without DATA command (closing session)
-> RSET
An error occurred. - Connection Closed Gracefully.
Re: Emails won't send
11-06-2018 5:29 PM
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I think it would be helpful and potentially mutually beneficial if Plusnet would share what caused these problems and how it was corrected, when this is eventually fully resolved.
Re: Emails won't send
11-06-2018 5:35 PM
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We too have lost ability to send email from our plusnet account. We get "mail server sent an incorrect greeting. Cannot connect to SMTP server 212.159.9.107 (212.159.9107:587) connect error 10060". We DO seem to be able to send using webmail but can't get a correct username so that doesn't help.
The sending problem has been for 2 days now
Re: Emails won't send
11-06-2018 5:49 PM
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No change here. No emails outbound, all stuck in the Outbox.
Re: Emails won't send
11-06-2018 5:51 PM
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Re: Emails won't send
11-06-2018 6:06 PM
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All working, from about a minute ago. I've sent tests, if recipients reply all ok then I'm back in business.
What was the glitch related to?
Re: Emails won't send
11-06-2018 6:40 PM
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Seems OK for me now (latest Windows 10 / Thunderbird 58.2.0, 1-3 recipients).
Re: Emails won't send
11-06-2018 7:16 PM
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And at last it works for me, sending my multi-addressee message!
Fingers crossed...
Re: Emails won't send
11-06-2018 7:58 PM
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Re: Emails won't send
11-06-2018 8:09 PM
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My outgoing mail is now back working. So far I have only tested it with fairly short test messages, will post back here if i find any issues
Thanks
Mike
Re: Emails won't send
12-06-2018 7:50 AM
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Hi,
I've had this problem since yesterday morning.
I can receive at least some mail.
I'm able occasionally to send mail between my email and gmail addresses, and receive it;
However, most of the time this does not happen, and this morning it is as bad as ever.
I have also been receiving emails I sent to myself several hours after sending them.
Very fed up as a component refresh yesterday did nothing, and this is my work email so crucial.
If there is any news please advise.
Re: Emails won't send
12-06-2018 11:32 AM
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Sorry to hear you're still experiencing problems with sending mail @Columbia
We're still investigating and I've added your account details to the open problem ID.
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