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Emails on mail box size

zpeterk
Grafter
Posts: 404
Thanks: 1
Registered: ‎14-04-2007

Emails on mail box size

I am getting frequent emails from PN saying my mail box is over 750MB but when I look at the mail box as discribed in the email I only have 300 emails none with large attachements, is there something wrong with the way webmail reports mailbox size.

 

I am also having difficulty accessing the mail server from my android phone, it times out. It seems to be ok in the middle of the night.

10 REPLIES 10
Baldrick1
Seasoned Hero
Posts: 7,042
Thanks: 2,651
Fixes: 215
Registered: ‎30-06-2016

Re: Emails on mail box size

@zpeterk 

Have you checked that you haven’t got a big deleted items file?

zpeterk
Grafter
Posts: 404
Thanks: 1
Registered: ‎14-04-2007

Re: Emails on mail box size

It is empty

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 892
Thanks: 204
Fixes: 51
Registered: ‎01-12-2020

Re: Emails on mail box size

Hello @zpeterk

 

Thank you for reaching out via our Community Forum.

 

If you haven't already, please have a look through the specific folders on your webmail to identify where the bulk of space is being taken up. Please see below:


1. Click Personal Settings.
2. Then choose Folders.
3. Click on the folder you want to check.
4. To see the size of the folder, choose Click to get folder size.

 

it may also be worth setting your email service up with an external email client using POP3 protocol. This should download the contents of your mailbox to your device, freeing up space on the server. further info on having this set up can be found here

 

Finally, we are currently experiencing some issues with our webmail service which we're working hard to resolve. This is, in some instances, causing emails not to appear correctly. Information on getting around this can be found here -

https://community.plus.net/t5/Email/Standard-Webmail-Round-Cube-slow-performance-mitigation/td-p/166...

 

-Adam - Plusnet Leeds

 

 

 Adam
 Plusnet Help Team - Leeds
zpeterk
Grafter
Posts: 404
Thanks: 1
Registered: ‎14-04-2007

Re: Emails on mail box size

On web mail it reports the inbox to have 299 messages with a size of 177MB, I cant find any folder with a large amount of files

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,676
Thanks: 203
Fixes: 85
Registered: ‎26-03-2018

Re: Emails on mail box size

Hi @zpeterk,

Have you checked the other folders to see if they contain any additional messages/files?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 17,657
Thanks: 7,356
Fixes: 71
Registered: ‎22-08-2007

Re: Emails on mail box size

Do you have any other Plusnet mailboxes you do not look at?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

zpeterk
Grafter
Posts: 404
Thanks: 1
Registered: ‎14-04-2007

Re: Emails on mail box size

I have other mail boxes but are all very small.

 

It is the main one I use that PN reports at 847MB but I can only see 299 emails

Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,285
Thanks: 421
Fixes: 124
Registered: ‎22-08-2015

Re: Emails on mail box size

How big are each message? Have you added them up? Appreciate though it may take a while with 299. Some may be fairly large. 

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
zpeterk
Grafter
Posts: 404
Thanks: 1
Registered: ‎14-04-2007

Re: Emails on mail box size

I have found I have two folders one called "sent" and one "sent messages" both have quite a lot of emails (540mb), which is the correct one to have and should they not be deleted automatically?

I am using mail on Mac with imap

Townman
Superuser
Superuser
Posts: 17,657
Thanks: 7,356
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Registered: ‎22-08-2007

Re: Emails on mail box size

Hi,

There is no automated deletion - you need to do your own house keeping.

Your two folder observation suggests that you are accessing the mailbox from at least two clients and at least one is not playing nicely. Win10 mail is known to make up its own mind where to put sent items rather than using a sent folder which already exists. Therefore you should treat both as being right, on the appropriate client(s).

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.