Emails appear on phone but not in webmail
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- Re: Emails appear on phone but not in webmail
23-05-2016 3:58 PM
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Hi
I have a subscription to the Hertfordshire libraries magazine service when a new issue of a magazine is released I get an email with a heading New Magazine Issues Available to check out from Your Zinio for Libraries Collection from rbsso AT rbdigital.com
This email shows on my Android phone in the mail App but doesn't show in Webmail on my PC unless I search for it (search for rbdig) when it does appear (along with the last 3 emails I've missed)
I've had a "chat" with support but I don't think he understood the problem.
Anyone else had a problem where emails appear on their phone and not in webmail?
Thanks
Fixed! Go to the fix.
Re: Emails appear on phone but not in webmail
23-05-2016 4:30 PM
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If you are accessing the emails via POP then, unless you tell it to do otherwise, it will delete them from the server
Re: Emails appear on phone but not in webmail
23-05-2016 4:32 PM - edited 23-05-2016 4:33 PM
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Deleted as I seem to have posted twice
Re: Emails appear on phone but not in webmail
23-05-2016 4:50 PM
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Yeah but then they wouldn't show up in search also this is the only email address I have a problem with. All other emails are appearing on the phone and in Webmail as expected. My guess is there is some hidden filter in webmail but I can't prove this
Re: Emails appear on phone but not in webmail
23-05-2016 5:05 PM
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Don't know if this make it clearer if I search for the emails I can see I got one on Sunday morning
If I look at the emails I got on Sunday morning its not showing
Re: Emails appear on phone but not in webmail
23-05-2016 5:10 PM
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Sorry I misread your problem
I am typing this while I wait for webmail to load
If you click on the cog - bottom left under folders and Select Manage Folders are there any folders which you aren't subscribed to
Re: Emails appear on phone but not in webmail
23-05-2016 5:14 PM
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No They are all ticked
Re: Emails appear on phone but not in webmail
23-05-2016 5:36 PM
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Having checked through again - I have to admit that I have no idea
Re: Emails appear on phone but not in webmail
23-05-2016 5:39 PM
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The ones in your search results appear as if they have been read due to them not being highlighted bold.
Does your display of Sunday's mails only display unread items?
Re: Emails appear on phone but not in webmail
23-05-2016 5:41 PM
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What happens if you click the 'Date' column a couple of times? Sounds like a sorting problem to me.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Emails appear on phone but not in webmail
23-05-2016 5:46 PM
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Have you by chance / accident left the filter set to "Unread"?
As I observe that all of the emails shown in the screen shot are unread.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails appear on phone but not in webmail
23-05-2016 5:59 PM
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Hrmm well spotted but how do I fix it webmail thinks it was received before 2014
Re: Emails appear on phone but not in webmail
23-05-2016 6:19 PM
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There is some possibility that those dates are correct - either real or misunderstood.
If you right click the mail item, select more actions at the bottom, there is an option "view" source - that will show all of the email headers, routing and time stamps.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails appear on phone but not in webmail
24-05-2016 1:18 AM
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I can't see anything wrong in this
Return-path: <SRS0+JKLT=RP=rbdigital.com=rbsso@us2.mf.mailhostbox.com>
Envelope-to: my_plus@address.plus.com
Delivery-date: Sun, 22 May 2016 06:59:49 +0100
Received: from [212.159.8.109] (helo=avasin19.plus.net)
by inmx15.plus.net with esmtp (PlusNet MXCore v2.00) id 1b4MQX-0007JD-JZ
for my_plus@address.plus.com; Sun, 22 May 2016 06:59:49 +0
Received: from us2.mailforward.mailhostbox.com ([208.91.198.21])
by avasin19.plus.net with Plusnet Cloudmark Gateway
id xHzm1s0020UBJ6801HzpeK; Sun, 22 May 2016 06:59:49 +0100
Received: from us2.mx.mailhostbox.com (inbound1.mailhostbox.aus-tx.colo [172.16.214.29])
by us2.mailforward.mailhostbox.com (Postfix) with ESMTP id 7AC5360A81
for <my_plus@address.plus.com>; Sun, 22 May 2016 05:59:45 +0000 (GMT)
Received-SPF: Pass (sender SPF authorized) identity=mailfrom; client-ip=192.237.149.25; helo=smtp.oneclickdigital.com; envelope-from=rbsso@rbdigital.com; receiver=my_email@address.co.uk
Received: from smtp.oneclickdigital.com (smtp.oneclickdigital.com [192.237.149.25])
by us2.mx.mailhostbox.com (Postfix) with ESMTP id 33214300395
for <my_email@addrerss.co.uk; Sun, 22 May 2016 05:59:45 +0000 (GMT)
Received: from www.rbdigital.com (unknown [192.168.100.15])
by smtp.oneclickdigital.com .(Postfix) with ESMTP id 1DBA37A58A
for <my_email@address.co.uk>; Sun, 22 May 2016 01:00:33 -0500 (CDT)
Re: Emails appear on phone but not in webmail
24-05-2016 2:45 AM
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Those are the routing headers which appear to be OK. However after these there will be additional headers which will include From, To:, Date:, and Subject:. These are set by the email client and it is the date on that Date: header which needs to be checked.
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