cancel
Showing results for 
Search instead for 
Did you mean: 

Email mailbox size issues

baronbuzby28
Hooked
Posts: 5
Registered: ‎21-07-2023

Email mailbox size issues

help

 

after having the mailbox archived a couple of weeks - was recovered and have reduced it to about 700mb

Screenshot 2023-07-19 at 17.32.14.png

have received an email telling me it is now at 5.5gb!

 

can someone check this please?

Moderator's note by Mike (Mav): Email address obscured in a public forum..
8 REPLIES 8
Baldrick1
Moderator
Moderator
Posts: 11,835
Thanks: 5,268
Fixes: 420
Registered: ‎30-06-2016

Re: Email mailbox size issues


Moderator’s Note

This topic has been moved from Broadband to Email

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Townman
Superuser
Superuser
Posts: 23,256
Thanks: 9,761
Fixes: 162
Registered: ‎22-08-2007

Re: Email mailbox size issues


@baronbuzby28 wrote:

 

have received an email telling me it is now at 5.5gb!

 

can someone check this please?


Can you please clarify where that figure comes from.  That is way over the FUP allocation (5.5x) so its is odd that you could have exceeded that so much without draconian action having been taken.

Have you checked that you email application has subscribed to all IMAP folders?  If the mailbox has been accessed by different (some times less that tidy) IMAP folders there could be a more than one SENT ITEMS folder on the server.  Take a look using webmail's folder management options.

That lot above totals a deal more than "less than 700mB" (863.5mB).  It would also be worth while using webmail to compact the server folders ... they could be bloated and might contribute to the 5.5GB report (that is guess work!!).

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

baronbuzby28
Hooked
Posts: 5
Registered: ‎21-07-2023

Re: Email mailbox size issues

Thanks for the reply.

 

I have deleted the "bin" so now is below 800mb.

 

I have pasted in the bit from the email we received.

 


In order to assist you with taking action, here is a list of your largest mailboxes -

Mailbox Size
default 5432.272 MB
Total 5447.42 MB

Previously we were told we were just over 1gb

 

checked webmail - can't see anything there - this is the latest

Screenshot 2023-07-22 at 14.35.14.png

Moderator's note by Mike (Mav): Email address obscured in a public forum..
Townman
Superuser
Superuser
Posts: 23,256
Thanks: 9,761
Fixes: 162
Registered: ‎22-08-2007

Re: Email mailbox size issues

Is there more than one mailbox on the account? Look at manage my email in the user portal.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

baronbuzby28
Hooked
Posts: 5
Registered: ‎21-07-2023

Re: Email mailbox size issues

No, just the one - its for my 80 yr old aunt

baronbuzby28
Hooked
Posts: 5
Registered: ‎21-07-2023

Re: Email mailbox size issues

Screenshot 2023-07-22 at 18.58.36.png

Townman
Superuser
Superuser
Posts: 23,256
Thanks: 9,761
Fixes: 162
Registered: ‎22-08-2007

Re: Email mailbox size issues

In which case, I suggest you look at it with Webmail and check all of the folders. Look for ones NOT subscribed to.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

baronbuzby28
Hooked
Posts: 5
Registered: ‎21-07-2023

Re: Email mailbox size issues

did that - nothing there