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Email log in issue

Surfer
Grafter
Posts: 225
Registered: ‎11-06-2008

Email log in issue

I have XP and use Firefox as browser and Office Outlook as email client.  Since yesterday I have been getting a dialog box flashing up which shows my username and password and I click on okay and it disappears only to reappear a few minutes later.  Unfortunately this prevents me from downloading email. 
Any one with any idea what is causing this problem?
262 REPLIES
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Email log in issue

Surfer
Grafter
Posts: 225
Registered: ‎11-06-2008

Re: Email log in issue

Thanks Peter.  Probably also explains outages previously.
Community Veteran
Posts: 1,210
Thanks: 29
Registered: ‎01-08-2007

Re: Email log in issue

When checking email from Mail on our Macs, we're not getting any error messages; it's just as if there's nothing to collect.
When I try logging in to any of our email accounts via webmail there's this message in the left hand column:
ERROR:
ERROR: Connection dropped by IMAP server.
Query: STATUS "INBOX" (MESSAGES UNSEEN RECENT)
and this message in the messge area
ERROR:
ERROR: Connection dropped by IMAP server.
Query: SELECT "INBOX"
I assume this is the problem referred to in the Service Status email I got earlier today.
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both
geoffg1
Grafter
Posts: 26
Registered: ‎25-09-2009

Re: Email log in issue

I've started to get the following message when I attempt to log in to email:
"ERROR: Connection dropped by IMAP server."
I have been logged in to email earlier this morning.
Any ideas?Huh
Geoff
geoffg1
Grafter
Posts: 26
Registered: ‎25-09-2009

Re: Email log in issue

Just received a message on AOL email to say that plus net are trying to sort the email problem.
Geoff Smiley
Community Veteran
Posts: 1,210
Thanks: 29
Registered: ‎01-08-2007

Re: Email log in issue

Ah good (well, not really), so it is the same problem as I have. Wasn't sure.
I've got my Service Status emails set to come through on my .mac address, which is how I knew there is a problem with PN mail today.
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both
Martha
Grafter
Posts: 81
Registered: ‎14-10-2010

Re: Email log in issue

Hey guys,
Yes it's an issue this end, we're keeping our eye on it!
I'm getting updates as soon as they come, so as soon as I know anything i'll get it on the service status to let you know Smiley
Sorry!
Martha
Grafter
Posts: 81
Registered: ‎14-10-2010

Re: Email log in issue

P.s - My email says dropped by IMAP too Sad
sallymac
Newbie
Posts: 1
Registered: ‎18-12-2010

Re: Email log in issue

I ahve had exactly the same problem today and it seems that PN are on to it.... quickly, I hope as we have no other way of accessing our mail.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: ‎15-04-2007

Re: Email log in issue

@Martha, This has been going on sins 00:25 so I was told from Technical Support, not good.  Angry
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Email log in issue

I'm getting intermittent access to webmail.
Martha
Grafter
Posts: 81
Registered: ‎14-10-2010

Re: Email log in issue

@ Midnight Caller
Bit longer than we'd want it to be going on for I admit, one of the people who was on night shifts tonight did pick up on it and call it out to our developers...
Should have an update for you all shortly.
@Nadger
It does seem to be intermittent, strangely!
woefulnet
Newbie
Posts: 2
Registered: ‎18-12-2010

Re: Email log in issue

So email takes a dive on the Saturday before Christmas and has so far been down 3 hours. The fact that PN have still not restored service beggars belief. So much for redundancy/backup/best ISP etc. I can't wait to hear the excuse when this problem is finally fixed.
Tigger
Rising Star
Posts: 208
Thanks: 10
Registered: ‎12-06-2007

Re: Email log in issue

Nothing at all here, since late last night. Sad Sad
First request for a password occurred about midnight, thought it must be related to this:
http://usertools.plus.net/status/archive/1292498515.htm
So wasn't worried until this morning. Now little access to e-mail for nearly 12 hours!