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E-mail timeouts (2011-01-27)

RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

E-mail timeouts (2011-01-27)

Is anybody else having intermittent problems accessing POP3 e-mail?
21 REPLIES
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: E-mail timeouts (2011-01-27)

I'm having log on issues, prompting me for my user name and password when using Outlook Express.
Account: 'mail.plus.net', Server: 'mail.plus.net', Protocol: POP3, Server Response: '-ERR Invalid command.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
Tigger
Grafter
Posts: 205
Thanks: 6
Registered: 12-06-2007

Re: E-mail timeouts (2011-01-27)

I'm being asked for my password, doesn't matter if I hit "OK" or "cancel".
If I hit "OK" it collects immediately, if I hit "cancel", and then "Send / receive" it collects with no problem.
Weird!  Huh Huh Huh
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: E-mail timeouts (2011-01-27)

That's not the case we with me.  It doesn't collect whether I hit OK or cancel.    No problem though accessing my mail via Plusnet's Webmail.
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: E-mail timeouts (2011-01-27)

The CSC have seen some reports of similar issues, we're getting it looked at and I'll post back when I have more information.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: E-mail timeouts (2011-01-27)

Thanks Chris.    Glad to see it has been picked up on and under investigation.
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

Re: E-mail timeouts (2011-01-27)

Thanks. It seems OK now. Let's hope it stays that way.
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: E-mail timeouts (2011-01-27)

Mine is still faulty but it did allow me to send an email, so I hope it went through OK.  It's showing as 'sent' in my Sent items folder, so i assume it went OK.
Just did another check before I posted and it's still requesting User name and password.
Plusnet Help Team
Plusnet Help Team
Posts: 13,324
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: E-mail timeouts (2011-01-27)

Hi all, problem 65533 has been raised and we're already working on a fix for this.
Sorry for the inconvenience.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,324
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: E-mail timeouts (2011-01-27)

Work has been done to drastically reduce the impact of this issue now so e-mail should now be fine for the majority.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BertCoules
Grafter
Posts: 205
Registered: 12-07-2008

Re: E-mail timeouts (2011-01-27)

It's still happening for me, unfortunately, as at 4.24pm.
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: E-mail timeouts (2011-01-27)

Adam I see you have posted a Service Status Update at 16:58 to say that the problem has been resolved.     Well it's still happening to me at 5.24pm.  Still getting the same message:
Account: 'mail.plus.net', Server: 'mail.plus.net', Protocol: POP3, Server Response: '-ERR Invalid command.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
Plusnet Help Team
Plusnet Help Team
Posts: 13,324
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: E-mail timeouts (2011-01-27)

Quote
Adam I see you have posted a Service Status Update at 16:58

Yes I did, we were advised this was resolved. I'm reporting this to networks now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: E-mail timeouts (2011-01-27)

Many thanks.  Fortunately I can access my email via Webmail, just not through Outlook Express.
BertCoules
Grafter
Posts: 205
Registered: 12-07-2008

Re: E-mail timeouts (2011-01-27)

Yes, still happening for me too at 5.40pm.