Cannot send totalise emails

[#1]

From Outlook, I get the message "Delivery to the following recipients failed permanently [relevant email address] Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** [relevant email address] ??:?? This message was created automatically by mail delivery software on the server."

From iPhone: "Cannot Send Mail [relevant email address] and [my totalise address] are not valid email addresses and have been rejected by the server. The message has been placed in your Outbox."

WebMail seemed to send successfully just now 

Thank you  

[#2]

UPDATE: Just tried to send to a hotmail account from Totalise webmail and got this error:  

"SMTP Error (550): Failed to set sender [my totalise address] sender domain rejected (blacklisted by local policy)"

[#3]

Webmail to the same addressee?

These details are immensely important as from them it is possible to infer the infrastructure involved in the experience.  Such is a contributor to ic24 working from local devices, but not webmail - your reported experience suggests the opposite for totalise.

[#4]

This problem was fixed for me last week, but again this morning I cannot seem to send any emails from my Totalise address. I have tried to send to a Gmail address and to a company address and both are saying that the email address is invalid. Very frustrating.

[#5]

I am afraid that I do not know what ic24 means. I am just here because I am desperate to get my emails working. So if you need more info, please let me know in the simplest possible lay terms!

Today:

(1) I tried to send to a hotmail.co.uk address from my totalise address using the plusnet webmail (webmail.plus.net). It would not send and I got the error: "SMTP Error (550): Failed to set sender [my totalise address] sender domain rejected (blacklisted by local policy)"

(2) I tried to send a message to a helloguest.co.uk address from my totalise address using Outlook. It seemed to send but I got a bounceback message "Delivery to the following recipients failed permanently [relevant email address] Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** [relevant email address] ??:?? This message was created automatically by mail delivery software on the server."

(3) I tried to send a message to a wesleyschapel.org.uk address from my totalise address using my iPhone. It would not send and I got the error "Cannot Send Mail [relevant email address] and [my totalise address] are not valid email addresses and have been rejected by the server. The message has been placed in your Outbox.

[#6]

Just to add to my comment above – it was all working well over the weekend and I was able to send numerous emails to various addresses with no issue. Incoming emails continue to be unaffected. So something has clearly happened to outgoing mail between yesterday and this morning, if that helps at all!

[#7]

@plusnettony 

[#8]

The problem was fixed last week, other than sending emails to another totalise email. I can't seem to send emails again either from android or web mail

[#9]

I'm still getting the SMPT 550 error

[#10]

FYI   The SMPT Error message is different to last week.

  SMPT Error(550): Failed to set sender "name @totalise.co.uk" ([Name@totalise.co.uk] sender domain rejected (blacklisted by local policy))

Last weeks SMPT (550) Error was Failed to add recipient "Name@totalise.co.uk etc

I'm sending from a lap top via plusnet web mail using my totalise account (email address). Also from my phone again via web mail. The email has not sent email to another totalise email even after  the fix last week. As from this morning will not send email to other address." totalise,live.com,soton.ac.uk,nhs.net,yahoo.com or gmail.com"

[#11]

Hey,
Is this the same type of error that people are getting? This is with a Totalise email address and has been happening all day!

Simon..

[#12]

Having not sent emails over the weekend, this evening I'm getting failure to send messages from my own Outlook client when trying to send messages to gmail & other domain recipients.  This appears to be the same new error that has appeared for other @totalise users today.

Error message is: "Cannot send the message.  Verify the email address in your account properties.  The server responded: 550 <**@totalise.co.uk> sender domain rejected (blacklisted by local policy)"

[where ** is my email account]

[#13]

Im also still facing the same issue, unable to send email with the error listed already:

Error message is: "Cannot send the message.  Verify the email address in your account properties.  The server responded: 550 <**@totalise.co.uk> sender domain rejected (blacklisted by local policy)"

[where ** is my email account]

That is the same from PC, webmail and also android phone 

[#14]

Still unable to send any emails here too. Incoming messages continue to be unaffected, fortunately, but this is starting to cause real issues now. This was fixed last week and was still working fine until Saturday, so it’s clearly something that has gone wrong again on Sunday, if that helps at all!

[#15]

As per the recent posts I can no longer send to any address, not just totalise addresses. Is there a way to escalate this problem as it has been going on for some time now with inconsistent results.
@Townman, can you post the settings totalise users should be using for outgoing mail to ensure we all have the same in place and that you can use to validate behaviour and hopefully solve the issue. I only state this as for many users the settings have changed numerous times over the years so consistency prior to migration to Greenby would be great.
Please advise if there is anything us users can do to assist in resolving this issue as it is becoming very frustrating where totalise is used as a primary email.