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Cannot send totalise emails

FIXED
JoeVolt1
Newbie
Posts: 1
Registered: ‎01-10-2025

Re: Cannot send totalise emails

The probelm is that the artificial AI's at plusnet for got to install STARTTLS (required for outgoing mail) 

curl.exe --ssl-reqd -v smtp://smtp.madasafish.com:587 -u xxxx@totalise.co.uk

 STARTTLS not supported.

All they have to do is fix that and it should work. I would mention this to them, but I cant start a new post

jab1
The Full Monty
Posts: 22,707
Thanks: 7,928
Fixes: 334
Registered: ‎24-02-2012

Re: Cannot send totalise emails

@JoeVolt1 Plusnet do not use AI. And, just FYI, that is not the cause of this issue, anyway.

John
Townman
Superuser
Superuser
Posts: 28,000
Thanks: 12,499
Fixes: 235
Registered: ‎22-08-2007

Re: Cannot send totalise emails


@JoeVolt1 wrote:

curl.exe --ssl-reqd -v smtp://smtp.madasafish.com:587 -u xxxx@totalise.co.uk

 STARTTLS not supported.

Where did you concoct that command from?

The published email server connection diagnostics...

  1. Does not specify SSL for totalise as it is not supported, never has been
  2. The published diagnostics place the --ssl-reqd at the end of the command, if it is required

What has AI got to do with ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

AL61
Hooked
Posts: 7
Registered: ‎22-09-2025

Re: Cannot send totalise emails

Thank you for your time and effort sorting this issue out, all seems to be working now. Even Totalise to totalise

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,802
Thanks: 1,098
Fixes: 46
Registered: ‎24-07-2014

Re: Cannot send totalise emails

Apologies, I meant to post earlier - Totalie to Totalise (as you say) is now working. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
SpeedyFlyer
Newbie
Posts: 5
Thanks: 3
Registered: ‎26-09-2025

Re: Cannot send totalise emails

I can confirm sending to any address (non-MAAF & totalise) is now working from all email clients.  Thank you @Townman  & @plusnettony  for your support in diagnosing and resolving this issue.

MG56
Dabbler
Posts: 11
Thanks: 10
Registered: ‎05-04-2021

Re: Cannot send totalise emails

I can confirm that I've been able to send messages from madasafish to totalise just now.

Many thanks to the super users for helping sort this out.