Cannot send totalise emails
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Re: Cannot send totalise emails
01-10-2025 8:40 AM
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The probelm is that the artificial AI's at plusnet for got to install STARTTLS (required for outgoing mail)
curl.exe --ssl-reqd -v smtp://smtp.madasafish.com:587 -u xxxx@totalise.co.uk
STARTTLS not supported.
All they have to do is fix that and it should work. I would mention this to them, but I cant start a new post
Re: Cannot send totalise emails
01-10-2025 8:44 AM - edited 01-10-2025 8:45 AM
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@JoeVolt1 Plusnet do not use AI. And, just FYI, that is not the cause of this issue, anyway.
Re: Cannot send totalise emails
01-10-2025 9:06 AM
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@JoeVolt1 wrote:
curl.exe --ssl-reqd -v smtp://smtp.madasafish.com:587 -u xxxx@totalise.co.uk
STARTTLS not supported.
Where did you concoct that command from?
The published email server connection diagnostics...
- Does not specify SSL for totalise as it is not supported, never has been
- The published diagnostics place the --ssl-reqd at the end of the command, if it is required
What has AI got to do with ?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot send totalise emails
01-10-2025 12:14 PM
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Thank you for your time and effort sorting this issue out, all seems to be working now. Even Totalise to totalise
Re: Cannot send totalise emails
01-10-2025 12:16 PM
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Re: Cannot send totalise emails
01-10-2025 12:38 PM
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I can confirm sending to any address (non-MAAF & totalise) is now working from all email clients. Thank you @Townman & @plusnettony for your support in diagnosing and resolving this issue.
Re: Cannot send totalise emails
01-10-2025 2:55 PM
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I can confirm that I've been able to send messages from madasafish to totalise just now.
Many thanks to the super users for helping sort this out.
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