Cannot send totalise emails

[#1]

@WindyJoe 

I and many others suffered from that some months ago (though not with totalise), which tended to get worse the nearer to the end of an hour it was. You could try sending again soon after the start of an hour and see if that helps.

[#2]

Hi @WindyJoe. 

When was the last time you seen the error?

Could you please try again now?

Thanks, 

Katie

[#3]

Hi Katie,

The last sending error was at 17:34 yesterday and it was an attempted test message to my wife's totalise email. Here is the error message I received (no such error message received for previous failed email sends)

      This is an automatically generated Delivery Status Notification.      

Delivery to the following recipients failed permanently:

   * XXXX@totalise.co.uk

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** XXXX@totalise.co.uk ??:?? This message was created automatically by mail delivery software on the server .

Reporting-MTA: dns; avasout-peh-003 [84.93.238.89]
Received-From-MTA: dns; [192.168.1.13] [79.77.122.233]
Arrival-Date: Fri, 29 May 2026 17:34:30 +0100


Final-recipient: rfc822; XXXX@totalise.co.uk
Diagnostic-Code: smtp; 500 command unrecognized

Last-attempt-Date: Fri, 29 May 2026 17:34:30 +0100

I have successfully sent an email to a different recipient this morning.

Thanks and regards,

WJ

[#4]

I'm getting the same error message this evening from my wife's madasafish.com account when she is attempting to send to one hotmail account and another message to a gmail account.  Looking back through the thread its been quite a few months since anyone reported issues sending to gmail.  Here are the error message and header info.

Subject: Mail delivery failed: returning message to sender

   This is an automatically generated Delivery Status Notification.     

Delivery to the following recipients failed permanently:

   * XXX@gmail.com

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** XXX@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

-------------------

Reporting-MTA: dns; avasout-ptp-003 [84.93.229.123]
Received-From-MTA: dns; MSGDPC02 [84.92.112.100]
Arrival-Date: Fri, 05 Jun 2026 22:07:44 +0100

Final-recipient: rfc822; XXX@gmail.com
Diagnostic-Code: smtp; 550-5.7.1 [84.93.230.244 12] Gmail has detected that this message is likely

Last-attempt-Date: Fri, 05 Jun 2026 22:07:44 +0100

[#5]

After forwarding the message from my wife's email, I've sent the message to the same gmail account from my totalise account, without receiving an immediate error message, so possibly an issue with the madasafish domain?

I know my account is now hosted by Greenby, but am not sure if that is true for my wife's madasafish account.