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Cannot send totalise emails

FIXED
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,852
Thanks: 1,171
Fixes: 49
Registered: ‎24-07-2014

Re: Cannot send totalise emails

Is this webmail or client? 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
RH64
Hooked
Posts: 6
Thanks: 2
Registered: ‎21-09-2025

Re: Cannot send totalise emails

This looks to have resolved teh problem.  Messages in out box from yesterday have gone and been delivered,  I have just sent 2 test emails one from my pc and one from my phone sucessfully.

 

Thank you for your assistance in this matter.

JK33
Hooked
Posts: 9
Thanks: 1
Registered: ‎22-09-2025

Re: Cannot send totalise emails

Yes, seems to be working now. Thank you! 

ferg8
Newbie
Posts: 4
Registered: ‎22-09-2025

Re: Cannot send totalise emails

All looks good now, able to send mail again....thanks...

 

Busesandbirds
Dabbler
Posts: 11
Fixes: 1
Registered: ‎13-08-2024

Re: Cannot send totalise emails

Appears to be working as normal now - thanks for your help - and everyone for raising the problem!

Busesandbirds
Dabbler
Posts: 11
Fixes: 1
Registered: ‎13-08-2024

Re: Cannot send totalise emails

Having said that my care4free.net e-mail address was working normally, I now fund I cannot send e-mails from Thunderbird mail, despite it working on webmail and on Bluemail. Do I need to change a setting somewhere?

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,852
Thanks: 1,171
Fixes: 49
Registered: ‎24-07-2014

Re: Cannot send totalise emails

Does it give a specific error message?

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Busesandbirds
Dabbler
Posts: 11
Fixes: 1
Registered: ‎13-08-2024

Re: Cannot send totalise emails

Yes, exactly the same as before.- 

 

Email failure noteEdit.jpg

AL61
Hooked
Posts: 7
Registered: ‎22-09-2025

Re: Cannot send totalise emails

My totalise email seems to be working other than sending emails to another totalise email.

 It still gives the same SMPT 550 error  recipent domain rejected (blacklisted by local policy)

jturner
Newbie
Posts: 2
Thanks: 2
Registered: ‎22-09-2025

Re: Cannot send totalise emails

Mine appears to have been resolved, so thank you for your help.

matthewsmith76
Hooked
Posts: 8
Thanks: 2
Registered: ‎25-09-2025

Re: Cannot send totalise emails

The issue is largely resolved but emails from my totalise account to Hotmail addresses are not being received. I get no error message or bounce back when using Outlook on my laptop. My phone rejects the attempt and tells me that the recipient Hotmail address and my outgoing totalise address are “not valid email addresses”! Any advice please?
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,852
Thanks: 1,171
Fixes: 49
Registered: ‎24-07-2014

Re: Cannot send totalise emails

@Busesandbirds are you still having issues? 

Is everyone still working fine except for to Microsoft addresses?

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Busesandbirds
Dabbler
Posts: 11
Fixes: 1
Registered: ‎13-08-2024

Re: Cannot send totalise emails

I've just tried sending to my gmail address from this computer on Thunderbird and from my phone on Bluemail and still had exactly the same result - 'blacklisted by local policy, etc' However, it did work on plusnet webmail, which is better than last night!

JK33
Hooked
Posts: 9
Thanks: 1
Registered: ‎22-09-2025

Re: Cannot send totalise emails

I still can’t send to other Totalise email addresses. Otherwise seems to be fine.
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,852
Thanks: 1,171
Fixes: 49
Registered: ‎24-07-2014

Re: Cannot send totalise emails

> I still can’t send to other Totalise email addresses. Otherwise seems to be fine.

 

Does it matter if you use client or webmail? 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team