Cannot send any Plusnet emails

[#1]

As I suspected this

< 550 <me@me.plus.com> sender rejected (blacklisted by local policy)

is the problem.

Its going to need a Plusnet staff member to investigate and fix,

[#2]

OK, really appreciate your help in narrowing this down and confirming it is a system issue and not me.  How do I go about getting a Plusnet staff member to sort it out for me, and how do I shortcut repeating all this again with them?

[#3]

@cmon_mary 

How do I go about getting a Plusnet staff member to sort it out for me, 

Well firstly you could try calling support (not sure if they are open today though?) and explain that you are getting the 'blacklisted by local policy' error when trying to send mail. If they understand the problem , then they should raise a request to Netops to get your account reset. Failing that, its waiting for one of the Plusnet help team to pick up this thread and respond. I'll tag one of the staff @Peter_JW who've previously responded on here.

and how do I shortcut repeating all this again with them?

I'm not entirely sure what causes this problem with the account but i THINK it may be due to excessive authentication attempts with incorrect credentials.

[#4]

Hello @cmon_mary. 

Thanks so much for coming here. 

I have popped you over a private message so we can get this looked into. 

Speak soon, 

Katie

[#5]

Three weeks on and I still cannot send emails.

I appreciate all the efforts of the Superusers and of @Katie_B , and the fact that it has been the festive period, but am I the only one left with this issue?  No response from the Support team for a week after it was passed on.

[#6]

Morning @cmon_mary 

I have asked the support team for an update and once they come back to us we will be in touch. 

Leanne.

[#7]

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@cmon_mary wrote:

Three weeks on and I still cannot send emails.

Should be sorted!

[#8]

Hooray!!  It is.  Thank you to all the Superusers on here, who are just heroes in my book.  Without them I would have been in complete despair - it took three weeks for the problem to be solved but without them trying different things and keeping me straight on what was/was not the problem I would have not known where to turn.  Thank you all!!