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Cannot send any Plusnet emails

FIXED
MisterW
Superuser
Superuser
Posts: 19,327
Thanks: 8,451
Fixes: 556
Registered: ‎30-07-2007

Re: Cannot send any Plusnet emails

@GhostDoggyWoofW 

Sorry, I've been a bit thick with my previous replies, I've just realised this is a hosted domain!.

Are the other addresses you are able to send from domain addresses or are they <account>.plus.com ones ?

@Alex_H I think this is going to need someone from staff to investigate

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,017
Thanks: 1,334
Fixes: 56
Registered: ‎24-07-2014

Re: Cannot send any Plusnet emails

I think I've found the cause - possibly spam from that mailbox. If you could just do a virus scan and let us know, i'll then unblock it for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
GhostDoggyWoofW
Dabbler
Posts: 10
Fixes: 1
Registered: ‎13-08-2020

Re: Cannot send any Plusnet emails

Scan done, nothing showing.

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,017
Thanks: 1,334
Fixes: 56
Registered: ‎24-07-2014

Re: Cannot send any Plusnet emails

Thanks, I've raised for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
GhostDoggyWoofW
Dabbler
Posts: 10
Fixes: 1
Registered: ‎13-08-2020

Re: Cannot send any Plusnet emails

Thank you.