@cmon_mary
How do I go about getting a Plusnet staff member to sort it out for me,
Well firstly you could try calling support (not sure if they are open today though?) and explain that you are getting the 'blacklisted by local policy' error when trying to send mail. If they understand the problem , then they should raise a request to Netops to get your account reset. Failing that, its waiting for one of the Plusnet help team to pick up this thread and respond. I'll tag one of the staff @Peter_JW who've previously responded on here.
and how do I shortcut repeating all this again with them?
I'm not entirely sure what causes this problem with the account but i THINK it may be due to excessive authentication attempts with incorrect credentials.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
